Matthew Salinas
Sierra Vista,AZ
Summary
Dynamic professional with a proven track record in customer service and transportation, notably with Uber and Lyft. Recognized for exceptional communication and safe driving, achieving high customer ratings. Skilled in schedule management and route planning, fostering positive relationships that enhance repeat business and overall satisfaction.
Professional driver with focus on delivering exceptional service and ensuring passenger safety. Known for reliability, strong communication skills, and adaptability in changing conditions. Collaborative team player who works well with others and consistently achieves results.
Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.
Overview
8
8
years of professional experience
Work History
Rideshare Driver
Uber And Lyft
04.2019 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Customer Service Representative Team Lead
ACT
07.2022 - 01.2025
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
Front Line Back Cook
Jack in the Box
12.2017 - 03.2020
- Developed new menu items based on seasonal ingredients, contributing to an innovative and dynamic culinary experience for patrons.
- Enhanced kitchen efficiency by streamlining the cooking process and effectively managing multiple tasks simultaneously.
- Managed high-volume orders during peak service hours, maintaining promptness while upholding quality standards.
- Contributed to menu planning sessions with innovative ideas, leading to the introduction of popular new dishes at the restaurant.
Education
BF Terry High School
Rosenberg, TXSkills
- Schedule management
- Excellent navigation
- Customer service
- Passenger transportation
- Vehicle maintenance
- Punctuality
- Customer engagement
- Safe driving
- Route planning
- Time management
- Clean driving record
Timeline
Customer Service Representative Team Lead
ACT
07.2022 - 01.2025
Rideshare Driver
Uber And Lyft
04.2019 - Current
Front Line Back Cook
Jack in the Box
12.2017 - 03.2020
BF Terry High School