Matt Seal
Ridgeland,MS
Summary
Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Quality Analyst
Blue Cross Blue Shield Of Mississippi
Jackson, MS
12.2009 - Current
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Provided thorough documentation on all quality control activities and results.
- Developed testing plans for new products based on customer requirements.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Monitored production processes for accuracy and conformance to established standards.
- Identified opportunities for process optimization, cost reduction and improved efficiency.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Performed data analysis using statistical methods to assess trends in product defects.
- Implemented corrective actions when necessary to improve overall product quality.
- Assisted in the development of Quality Assurance procedures and protocols.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Compiled reports detailing findings from quality assurance testing activities.
- Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures.
- Prepared presentations summarizing findings from various tests or experiments conducted during the course of a project.
Education
Bachelor of Arts - History
Belhaven University
Jackson, MS12-2004
Skills
- Efficiency Enhancement
- Action Plan Development
- Project Planning
- SQL knowledge
- Report creation
- Data Validation
- Data Analysis
- Training implementation
- Expertise in Quality Processes
- Project Management
- Quality Improvement Techniques
Affiliations
My son is a college freshman and starting football player in the MS Delta. I’ll be excited to be attending his games all over the state this fall. Other interests include endurance sports such as running and cycling so I’m usually getting ready something on the calendar.
Accomplishments
Blue Cross has provided amazing support and volunteer opportunities at several community events and area locations like Mustard Seed, MS Children’s Museum and Habitat for Humanity. I have been featured on multiple occasions in company videos and news articles in recognition as a top employee for my time volunteered.
Certification
Active MS Life, Health and Casualty Insurance producer’s license
Timeline
Customer Quality Analyst
Blue Cross Blue Shield Of Mississippi
12.2009 - Current
Bachelor of Arts - History
Belhaven University
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