Matt Smith
Concord,CA
Summary
Dynamic Managing Director with a proven track record at Orinda Starlight Village Players, excelling in creative team leadership and strategic marketing initiatives. Enhanced audience engagement through innovative productions and effective contract negotiation, resulting in a significant boost in ticket sales. Committed to delivering high-quality experiences while fostering a collaborative environment.
Overview
19
19
years of professional experience
Work History
Managing/Creative Director
Orinda Starlight Village Players
Orinda, CA
04.2024 - Current
- Coordinated marketing efforts for productions, leveraging social media and community outreach to boost ticket sales.
- Elevated company reputation through consistent delivery of high-quality creative content..
- Oversaw daily operations of theatre, ensuring smooth show executions and customer satisfaction.
- Managed scheduling for staff and performers, optimizing resource allocation for events.
- Coordinated marketing initiatives to promote upcoming shows and increase audience engagement.
- Implemented new ticketing system, enhancing user experience and streamlining sales processes.
- Developed training programs for staff, improving service quality and operational efficiency.
- Analyzed audience feedback to drive improvements in programming and service offerings.
- Oversaw box office operations, streamlining processes for increased efficiency in ticket sales management.
- Improved overall theatre performance by implementing effective management techniques and strategies.
- Resolved conflicts among staff members or patrons diplomatically to maintain a positive working environment and customer satisfaction.
Director of Operations
Cardigan Entertainment LLC
Oakland, CA
10.2019 - 04.2023
- Collaborated with production teams to ensure seamless integration of technical elements during performances.
- Conducted regular audits of facilities and equipment, maintaining safety standards and operational readiness.
- Conducted regular evaluations of staff performance identifying strengths weaknesses providing feedback professional development opportunities.
- Managed budget for productions, optimizing allocation of resources to maximize results.
- Assisted in grant writing efforts securing additional funding sources support ongoing operational costs new program development.
- Enhanced customer experience by ensuring smooth operations during all events and performances.
- Developed partnerships with local businesses and community organizations to promote the theatre and its programming.
- Organized fundraising events to support the theatre''s financial stability, expanding community outreach opportunities.
- Negotiated contracts with performers, production teams, and vendors to secure top talent at competitive rates.
Chief Operations Manager
Raven Productions
San Francisco, CA
09.2009 - 09.2019
- Coordinated marketing efforts for upcoming shows, increasing ticket sales and audience engagement.
- Oversaw daily operations of theatre, ensuring smooth show executions and customer satisfaction.
- Managed scheduling for staff and performers, optimizing resource allocation for events.
- Oversaw box office operations, streamlining processes for increased efficiency in ticket sales management.
- Improved overall theatre performance by implementing effective management techniques and strategies.
Dining Room Manager
The Palace Restaurant
Durango, CO
08.2007 - 04.2009
- Managed dining room operations to ensure exceptional guest experiences and satisfaction.
- Trained and mentored staff on service standards and best practices for efficiency..
- Developed and maintained relationships with regular patrons to foster loyalty and repeat business.
- Resolved customer complaints professionally, enhancing overall dining experience through effective communication.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
- Streamlined operations by creating efficient schedules for all dining room staff members.
Education
Bachelor of Science - Business Administration
Georgia Institute of Technology
Atlanta, GA12.2003
Skills
Creative team leadership
Strategic thinking
Concept development
Visual storytelling
Deadline oriented
Advertising campaigns
Project management
Contract negotiation
Marketing expertise
Timeline
Managing/Creative Director
Orinda Starlight Village Players
04.2024 - Current
Director of Operations
Cardigan Entertainment LLC
10.2019 - 04.2023
Chief Operations Manager
Raven Productions
09.2009 - 09.2019
Dining Room Manager
The Palace Restaurant
08.2007 - 04.2009
Bachelor of Science - Business Administration
Georgia Institute of Technology