Matt Spikes
Homerville,GA
Summary
Upbeat regional operations manager with positive approach and rational method of thinking. Excellent communication skills paired. Well-versed in recruiting employees, identifying new, lucrative business opportunities, and suggesting corrective services. Organized and strategic professional offering several-years of experience in field.
Overview
11
11
years of professional experience
Work History
Regional Operations Manager
ABM Industries
Atlanta , GA
01.2021 - Current
- Oversaw hiring process for new employees in order to ensure compliance with company standards.
- Established budgets, monitored expenses.
- Created performance reviews for staff members based on established criteria.
- Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
- Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
- Developed and implemented policies and procedures to improve operational efficiency.
- Ensured compliance with all applicable laws and regulations regarding operational activities.
- Provided technical guidance on the implementation of new systems and technologies in the region.
- Conducted regular meetings with staff members to discuss progress, challenges, and goals.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Coordinated equipment sales and service functions to enhance efficiency and deliver optimum customer service.
- Visited regional locations to verify full functionality and operational effectiveness.
- Prepared staff work schedules and assigned team members to specific duties.
Project Manager
ABM Industries
Homerville , GA
08.2019 - 01.2021
- Drove continuous improvement of project delivery process by providing strong leadership.
- Supervised a team of custodians to ensure tasks were completed efficiently and effectively.
- Participated in professional development opportunities such as seminars or workshops relevant to the industry.
- Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
- Monitored supply levels and placed orders as necessary for replenishment of cleaning materials.
- Managed the daily scheduling of janitors to ensure adequate coverage for all areas needing cleaning services.
- Investigated accidents involving custodial staff members to identify root causes and take corrective action when needed.
- Trained new employees in safety protocols, sanitization techniques, and standard operating procedures.
- Provided guidance to employees on proper use of cleaning supplies, chemicals, and equipment.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Resolved conflicts between staff members in a timely manner while maintaining a professional attitude.
- Ensured all janitorial equipment is maintained and in working order.
- Developed and implemented janitorial policies and procedures.
- Managed team supplies to maintain budgets and meet work demands.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
CDL Truck Driver
Rampy Logging
Lakeland , GA
06.2013 - 08.2019
- Checked vehicle before and after trips for mechanical items and safety issues.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Adhered to company policies and procedures while operating vehicles safely within local areas.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Managed multiple tasks simultaneously while maintaining focus on assigned duties.
- Assisted with loading and unloading activities when necessary to help ensure efficient operations.
Education
High School Diploma -
Atkinson County High School
Pearson, GA05-2002
Skills
- Operational Efficiency
- Asset Management
- Customer and vendor relations
- Staff Supervision
- Compliance Management
- Environmental Compliance
- Strategic Planning
- Forecasting
- Standard Operating Procedures
- Federal Regulations
- Knowledge of performance tracking
- Workforce Planning
- Expense Tracking
- Supervisory role background
- Outstanding communication skills
Timeline
Regional Operations Manager
ABM Industries
01.2021 - Current
Project Manager
ABM Industries
08.2019 - 01.2021
CDL Truck Driver
Rampy Logging
06.2013 - 08.2019
High School Diploma -
Atkinson County High School