Matt Stallings
Raleigh,NC
Summary
Strategic and results-driven IT Service Manager with a proven track record of leading global teams, optimizing IT operations, and delivering high-impact technical solutions. Recognized for innovative thinking, cross-functional collaboration, and a relentless focus on user experience in fast-paced enterprise environment.
Overview
18
18
years of professional experience
Work History
Manager, IT Service
Advance Auto Parts
06.2023 - Current
- IT leader responsible for comprehensive corporate support across all business units (4,000 users)
- Oversee software deployments and patching strategies utilizing SCCM and Microsoft Intune
- Manage Mac and iOS support operations including JAMF administration
- Provide high-touch executive support and technical direction for corporate events
- Direct IT help desk operations for both on site and remote teams, ensuring consistent service delivery
- Lifecycle management including refresh strategy and deployment
- Collaborate cross-functionally to align IT services with business goals and end user experience
Lead IT Service Engineer
Advance Auto Parts
03.2019 - 06.2023
- Led IT/AV support for executive leadership, providing strategic technical guidance and hands-on support for C-suite stakeholders.
- Developed and standardized AV technology solutions for conference rooms and collaborative platforms, enhancing consistency and user experience across corporate environments.
- Served as Technical Director for high-visibility events including company-wide all-hands meetings and Board of Directors sessions, ensuring seamless execution and broadcast quality.
- Engineered user-centric solutions by identifying technical challenges and architecting scalable, effective resolutions.
- Designed and implemented over 120 collaborative spaces of varying sizes, leveraging diverse AV technologies to meet organizational needs.
- Authored and maintained documentation to streamline workflows, improve operational efficiency, and enhance support capabilities.
- Elevated user satisfaction through proactive issue resolution and continuous improvement of IT services.
- Acted as technical lead for live and virtual events, managing end-to-end engineering and support operations.
- Utilized ServiceNow for incident management, workflow optimization, and data analysis to drive service improvements.
- Collaborated with cross-functional teams to lead and deliver complex technical projects aligned with business goals.
- Provided actionable, data-driven recommendations to support strategic decision-making and technology planning.
- Delivered technical training programs to improve user proficiency, adoption, and overall experience with IT systems.
Information Systems Project Manager
Citrix Systems Inc
10.2018 - 02.2019
- Served as Subject Matter Expert (SME) for global digital signage deployment, overseeing implementation across 300+ endpoints.
- Managed end-to-end logistics for technology rollouts at over 40 international locations, ensuring timely and coordinated execution.
- Authored comprehensive deployment documentation to support consistent operations and scalable implementation.
- Directed full project lifecycle, from initiation through completion, ensuring alignment with business objectives and stakeholder expectations.
- Delivered projects on time and within budget through effective planning, resource management, and risk mitigation.
- Developed detailed project plans, communication strategies, standard operating procedures (SOPs), and best practice guidelines to support global initiatives.
- Monitored project milestones and provided regular status updates to leadership and cross-functional teams to maintain transparency and accountability.
Senior Project Manager
Centrifuge Media
12.2017 - 10.2018
- Led planning and execution of on-site and virtual corporate events, ensuring flawless delivery and alignment with organizational goals.
- Partnered with key stakeholders to manage complex domestic and international event logistics, maintaining high standards of quality and professionalism.
- Designed tailored AV solutions based on client requirements, optimizing technology for engagement and impact.
- Sourced and coordinated with vendors to deliver cost-effective solutions while maintaining quality and timeline integrity.
- Developed creative strategies to enhance message delivery and audience engagement across diverse event formats.
- Proposed and implemented innovative workflows to improve operational efficiency and team productivity.
- Authored customized Requests for Proposal (RFPs) aligned with client expectations and project scope.
- Supervised project coordinators, ensuring alignment with objectives and maintaining focus on deliverables.
- Maintained strict project timelines, proactively reallocating resources to address evolving needs and ensure successful outcomes.
Lead Multimedia Specialist
Citrix Systems
06.2016 - 12.2017
- Led planning and execution of on-site and virtual corporate events, ensuring flawless delivery and alignment with organizational goals.
- Partnered with key stakeholders to manage complex domestic and international event logistics, maintaining high standards of quality and professionalism.
- Designed tailored AV solutions based on client requirements, optimizing technology for engagement and impact.
- Sourced and coordinated with vendors to deliver cost-effective solutions while maintaining quality and timeline integrity.
- Developed creative strategies to enhance message delivery and audience engagement across diverse event formats.
- Proposed and implemented innovative workflows to improve operational efficiency and team productivity.
- Authored customized Requests for Proposal (RFPs) aligned with client expectations and project scope.
- Supervised project coordinators, ensuring alignment with objectives and maintaining focus on deliverables.
- Maintained strict project timelines, proactively reallocating resources to address evolving needs and ensure successful outcomes.
Multimedia Technician
Citrix Systems Inc
02.2014 - 06.2016
- Oversaw AV installation and integration in a 170,000 sq. ft. facility, managing contractors and ensuring adherence to technical specifications and project timelines.
- Monitored, diagnosed, and resolved hardware faults to maintain system reliability and performance.
- Delivered training and ongoing support to internal clients, enhancing user proficiency and satisfaction with AV systems.
- Planned, supervised, and directed all live events, ensuring seamless execution and high-quality technical delivery.
Commercial Network Technician III
Time Warner Cable Business Class
02.2012 - 02.2014
- Troubleshot and resolved complex hardware and software issues for commercial clients, ensuring minimal downtime and optimal system performance.
- Authored detailed documentation for issue resolution and follow-up procedures, enhancing team knowledge sharing and future troubleshooting efficiency.
- Effectively communicated technical maintenance updates and solutions to clients, fostering transparency and customer satisfaction.
- Excelled in a dynamic, fast-paced environment by consistently meeting tight deadlines and adapting to evolving client needs.
Lead Broadband Service Technician
Time Warner Cable
05.2008 - 02.2012
- Led and managed a team of residential service technicians, ensuring high-quality service delivery and operational efficiency.
- Developed and implemented troubleshooting procedures for RF, data, and telephone networks, improving resolution times and service reliability.
- Documented resolution workflows and maintained detailed client follow-up records to support continuous improvement and customer satisfaction.
Installation Technician
Time Warner Cable
03.2007 - 05.2008
- Installed residential cable, telephone, and internet services with precision, ensuring optimal performance and customer satisfaction.
- Delivered exceptional customer service by addressing client needs, explaining service features, and resolving concerns on-site.
- Completed comprehensive job reports for each installation, supporting quality assurance and service documentation standards.
Education
Computer Systems Administration/Networking
ECPI University
2004
Skills
- IT Service Management & Help Desk Leadership
- Microsoft Endpoint Manager (Intune & SCCM)
- Executive & Event Technology Support
- Vendor & Asset Management
- Microsoft 365 Administration & Licensing
- ServiceNow Incident & Request Management
- Technical Project & Event Management
- AV Solutions Architecture & Collaboration Technologies
- Process Improvement & Workflow Optimization
- Cross-Functional Team Collaboration
- Complex Problem Solving & Root Cause Analysis
- Technical Communication & User Enablement
Timeline
Manager, IT Service
Advance Auto Parts
06.2023 - Current
Lead IT Service Engineer
Advance Auto Parts
03.2019 - 06.2023
Information Systems Project Manager
Citrix Systems Inc
10.2018 - 02.2019
Senior Project Manager
Centrifuge Media
12.2017 - 10.2018
Lead Multimedia Specialist
Citrix Systems
06.2016 - 12.2017
Multimedia Technician
Citrix Systems Inc
02.2014 - 06.2016
Commercial Network Technician III
Time Warner Cable Business Class
02.2012 - 02.2014
Lead Broadband Service Technician
Time Warner Cable
05.2008 - 02.2012
Installation Technician
Time Warner Cable
03.2007 - 05.2008
Computer Systems Administration/Networking
ECPI University