Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

MATT STAUFFACHER

Wylie,TX

Summary

Results-oriented professional with a strong educational background and skillset to create and implement comprehensive training programs. Known for exceptional leadership and coaching abilities, specializing in designing, developing, and delivering impactful E-Learning modules that empower team members for success. Proactive individual with strong communication skills, adept at fostering collaboration among individuals of varied backgrounds and levels within an organization to drive towards shared goals and objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Instructor

Peloton
09.2023 - 07.2025
  • Developed comprehensive curriculum to educate employees and service technicians on proper Peloton equipment assembly, maintenance, and repair.
  • Provided hands-on technical training and instructions regarding Peloton equipment for Peloton employees in all departments.
  • Conducted online and in person technical training sessions for new hires, as well as up-skilling employees.
  • Assisted in the development of departmental goals, objectives, policies, procedures, ensuring alignment with company mission and vision statements.
  • Communicated and worked daily with engineers, technical writers, Final Mile, BPOs, 3PLs, and member support management to deliver and develop top tier technical training and resources.
  • Contributed to annual program review processes by analyzing employee data and recommending improvements based on findings.
  • Built out and created videos and media to educate employees on repair of Peloton equipment.
  • Provided voice over and audio editing for 81 Service & Repair videos and curriculum.
  • Utilized the following software: Articulate 360 Suite, Seismic/Lessonly, Zoom, Google Suite, JIRA, Lucid Chart, Mirro, Audio Director, Confluence, Canva

Training Development Specialist

Blu Banyan
01.2022 - 01.2023
  • Created, implemented, and conducted training and development programs for employees and end users, including course materials and guides.
  • Presented training and development programs online using group discussion, lecture, simulations, video, and conference calls.
  • Utilized Articulate-Rise 360 to buildout and implement e-learning courses and modules for employee development.
  • Maintained records of training and development activities, attendance, and results of participation.
  • Evaluated program effectiveness through surveys and feedback.
  • Identified, defined, and drove end-user business training requirements.
  • Utilized the following software: NetSuite, Articulate 360, Zoom, G-Suite, and Confluence.

Training, Delivery, & Quality Specialist

Peloton
01.2021 - 01.2022
  • Onboarded and trained 18 operations team members in software platforms, phone etiquette, and company and departmental policies and procedures.
  • Developed lessons and certification paths for new positions in partnership with department leadership.
  • Built and nurtured key relationships to educate other departments about operations support center.
  • Coached an operations support center team of 6 to seamlessly integrate new assigned duties into daily workflow.
  • Collaborated to develop and implement standard operation procedures (SOP) for the operations center.
  • Owned all aspects of training coordination and scheduling, assessed training needs, and developed training programs to deliver training across the department leveraging a variety of mediums.
  • Led the largest operations center hiring class training to date, completing training under the one-month deadline.
  • Played a vital role in a reorganization and team merger that expanded operations support center duties, rewrote SOPs to improve understanding, and built an integrated, high-performance team of 21 to solve escalations.

National Operations Coordinator

Peloton
01.2020 - 01.2021
  • Oversaw route logistics leveraging multiple software programs to optimize delivery and repair schedules.
  • Upheld open communication across multiple departments ensuring on time deliveries and client satisfaction.
  • Provided top level customer service via email to troubleshoot, problem solve, and support member interests.
  • Resolved escalated member issues, by coordinating with multiple warehouses to complete delivery.
  • Maintained detailed records to support leadership and legal teams against potential false claims.

Training, Sports Medicine Associate

Michael Johnson Performance
01.2017 - 01.2020
  • Served as the first point of contact between MJP and major sports leagues (NFL, NBA, WNBA, MLB, NCAA Colleges) as well as European and Australian entities.
  • Maintained a complex schedule of appointments.
  • Led training for 8 employees in software, phone etiquette, HIPAA regulations, and patient communication, and interdepartmental relations.
  • Supported post treatment and training for athlete recovery as well as billing and collections.

Physical Therapy Technician & Customer Service Specialist

Ozark Orthopedic
01.2015 - 01.2017
  • Gained knowledge of medical terminology and multiple scheduling and billing software systems.
  • Supported patient treatments and communicated workout prescriptions, working directly with physical therapist.
  • Liaised with clients, scheduled patients, verified insurance benefits, and ran daily billing in a fast-paced environment.

HR Manager (In Training)

Mount Sequoyah Center
01.2013 - 01.2014
  • Worked directly with the CEO to train in HR Management, including policy writing, data entry, worker’s compensation, employee benefits, payroll, and labor hours tracking.
  • Recruited, interviewed, onboarded, and trained new team members, upholding all company policies and protocols.
  • Played a vital role in the development of a revamped employee handbook.

Education

Bachelor of Science - Kinesiology

University of Arkansas

Skills

  • Communications

  • Conflict Resolution

  • Data Entry & Reporting

  • Human Resources Management

  • Learning & Development Training

  • Attention to Detail

  • Leadership & Team Building

  • Coaching & Mentoring

  • Presentations

  • Google Workspace

  • Microsoft Office

  • Adaptability to technology

Certification

  • Generative AI in Learning and Development, LinkedIn - Mar. 2025
  • Organizational Learning and Development, LinkedIn - Mar. 2025
  • Oracle NetSuite Certified - Suite Foundations, Oracle - Jan. 2023
  • Developing Managers in Organizations, LinkedIn - Mar. 2022
  • Gaining Internal Buy-In for Elearning Training, LinkedIn - Feb. 2022

Timeline

Technical Instructor

Peloton
09.2023 - 07.2025

Training Development Specialist

Blu Banyan
01.2022 - 01.2023

Training, Delivery, & Quality Specialist

Peloton
01.2021 - 01.2022

National Operations Coordinator

Peloton
01.2020 - 01.2021

Training, Sports Medicine Associate

Michael Johnson Performance
01.2017 - 01.2020

Physical Therapy Technician & Customer Service Specialist

Ozark Orthopedic
01.2015 - 01.2017

HR Manager (In Training)

Mount Sequoyah Center
01.2013 - 01.2014

Bachelor of Science - Kinesiology

University of Arkansas

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