Matt Stitzel
Hamilton
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Respiratory Services Manager
Tristate Biomedical Solutions
Franklin
09.2016 - Current
- Managed service operations for medical equipment and supplies.
- Oversaw technician schedules and coordinated maintenance activities.
Biomedical Equipment Technician
Cincinnati Children's Hospital
Cincinnati
05.2016 - 09.2016
- Conducted preventative maintenance on devices to ensure safety and reliability.
- Troubleshot equipment malfunctions using diagnostic tools and technical manuals.
Manager
Peak Health & Nutrition
02.2011 - 10.2015
- Hiring and Training of employees
- Manage inventory
- Greet and assist all customers with their health needs
Owner
Quantum Mobile Fitness, Inc.
11.2001 - 06.2007
- Designed and implemented the mobile studio concept
- Earned title 'Best Personal Trainer' from Cincinnati Magazine 2002
- Personally trained clients of all ages with varying degrees of health and fitness
Senior Program Director
YMCA
Moultrie
08.1995 - 11.2001
- Supervised employees in Aquatics, Fitness, and Sports departments
- Hired, supervised, and scheduled program instructors, coordinators, lifeguards, coaches, and officials
- Coordinated and managed all youth and adult sports programs including: basketball, baseball, soccer, volleyball, and racquetball
- Headed many committees including; Membership, Program, and Sports committees
Education
Biomedical Technician -
Cincinnati State
05.2017
Bachelor of Science - Health Appraisal and Enhancement, Nutrition
Miami University
Oxford, OH05.1993
Skills
- Equipment maintenance
- Service operations
- Technician coordination
- Troubleshooting techniques
- Quality assurance
- Client relationship management
Certification
Certified on 11 different Ventilator and Bi-Pap models
Timeline
Respiratory Services Manager
Tristate Biomedical Solutions
09.2016 - Current
Biomedical Equipment Technician
Cincinnati Children's Hospital
05.2016 - 09.2016
Manager
Peak Health & Nutrition
02.2011 - 10.2015
Owner
Quantum Mobile Fitness, Inc.
11.2001 - 06.2007
Senior Program Director
YMCA
08.1995 - 11.2001
Biomedical Technician -
Cincinnati State
Bachelor of Science - Health Appraisal and Enhancement, Nutrition
Miami University