Matt Sundheimer
Fort Wayne,IN
Summary
Dynamic General Manager with a proven track record in operations oversight and effective communication. Skilled in managing budgets and staff development, with a focus on cost analysis and maximizing revenue generation. Committed to delivering superior service and operational excellence.
Overview
24
24
years of professional experience
Work History
General Manager
Holiday Inn Express SW Fort Wayne
Fort Wayne, Indiana
04.2022 - 10.2024
- Oversaw daily operations and maintained high service standards for guest satisfaction.
- Managed staff scheduling and ensured adequate coverage for all shifts.
- Coordinated with vendors to optimize inventory management and procurement processes.
- Implemented cost-control measures to improve operational efficiency and reduce expenses.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Facilitated team meetings to communicate goals, updates, and address concerns effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed service and sales strategies to improve retention and revenue.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Manager
Holiday Inn Express SW Fort Wayne
Fort Wayne, Indiana
06.2006 - 04.2022
- Managed daily hotel operations ensuring guest satisfaction and service excellence.
- Oversaw staff training programs to enhance team performance and service delivery.
- Coordinated inventory management for supplies and amenities in guest areas.
- Resolved guest complaints promptly, maintaining high standards of customer service.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
Guest Service Representative
Holiday Inn NW Fort Wayne
Fort Wayne, Indiana
06.2000 - 06.2006
- Assisted guests with check-in and check-out procedures efficiently.
- Provided exceptional customer service to enhance guest satisfaction.
- Handled guest inquiries and resolved issues promptly and effectively.
- Managed reservations using hotel management software accurately.
- Maintained lobby cleanliness and organized front desk materials regularly.
- Handled customer complaints professionally and efficiently.
Education
Associate of Applied Science - Travel & Hospitality Management
International Business College
Fort Wayne, IN10-2000
Skills
- Budget management
- Inventory control
- Performance audits
- Customer relationship management
- Staff training and development
- Revenue generation strategies
- Effective communication
- Time management
- Staff motivation
- Profit and loss
- Efficient multi-tasker
- Facility management
- Vendor relationships
- Employee scheduling
- Budget coordination
- Staff training/development
- Data review
- Cost analysis and savings
- Staffing
- Profit and loss accountability
- Staff management
- Leader
- Operations oversight
Timeline
General Manager
Holiday Inn Express SW Fort Wayne
04.2022 - 10.2024
Assistant Manager
Holiday Inn Express SW Fort Wayne
06.2006 - 04.2022
Guest Service Representative
Holiday Inn NW Fort Wayne
06.2000 - 06.2006
Associate of Applied Science - Travel & Hospitality Management
International Business College