Matt Thibodo
Easthampton,MA
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Proactive Terminal Manager with 5 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Warehouse Manager
Cap And Hitch Of New England
05.2020 - 09.2022
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
Driver
Pro Equipment & Rental
02.2019 - 11.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
- Obtained signatures from customers upon delivery of goods.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Terminal Supervisor
Hampshire Towing (holyoke Office)
02.2016 - 12.2019
- Improved terminal efficiency by streamlining processes and optimizing workflow.
- Enhanced safety measures by implementing strict protocols and conducting regular inspections.
- Developed a highly skilled team through targeted training programs and performance evaluations.
- Boosted customer satisfaction with timely communication, addressing concerns, and resolving issues promptly.
- Ensured regulatory compliance by staying up-to-date on industry standards and updating policies accordingly.
- Managed daily operations effectively, prioritizing tasks according to urgency and importance.
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Maintained accurate inventory records to ensure the availability of necessary equipment for smooth terminal operations.
- Oversaw employee scheduling, ensuring adequate staffing levels during peak times or unexpected absences while balancing workloads fairly among team members.
- Implemented quality control measures that led to consistent delivery of high-quality services within the terminal facility.
- Monitored employee performance and productivity.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and implemented strategies to improve team productivity and efficiency.
- Monitored progress of tasks to provide feedback for improvement.
- Enforced team adherence to safety regulations and protocols.
- Met or exceeded production goals and objectives by following strict procedures.
- Trained new team members on proper and safe use of tools and equipment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Determined staffing needs, developing schedules to staff all shifts.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Developed standard operating procedures for team to follow and maintained records of activities.
Education
Some College (No Degree) - Training And Development Coordinator
Easthampton Fire/police Auxiliary Cert Team
Easthampton, MANo Degree - EMT Training
Holyoke Community College
Holyoke, MA2010
High School Diploma -
Smith Vocational
Northampton, MA05.1999
Skills
- Employee Scheduling
- Loading and Unloading
- Staff Management
- Facility Security
- Documentation
- Quality Assurance
- Floor Space Maximization
- Workforce Management
- Billing and Invoicing
- Performance Evaluations
- Order Picking and Processing
- Safety Standards
- Unpacking Merchandise
- Shipping and Receiving
- Warehouse Logistics
- Forklift Operations
- Employee Safety
- Continuous Improvement
- Problem-Solving
- Inventory and Stocking
- Problem Solving
- Customer Service
- Material Handling
- Order Fulfillment
- Inventory Management
Timeline
Warehouse Manager
Cap And Hitch Of New England
05.2020 - 09.2022
Driver
Pro Equipment & Rental
02.2019 - 11.2020
Terminal Supervisor
Hampshire Towing (holyoke Office)
02.2016 - 12.2019
Some College (No Degree) - Training And Development Coordinator
Easthampton Fire/police Auxiliary Cert Team
No Degree - EMT Training
Holyoke Community College
High School Diploma -
Smith Vocational
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