Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Matt Trognitz

New York,NY

Summary

High-Energy Leader who effectively motivates through continual guidance, direction, development and coaching. Creative, competitive, and people passionate. Focused on creating customer satisfaction through exceptional experience's. Demonstrates leadership through times of challenge and change.

Overview

28
28
years of professional experience

Work History

Area Leader

Bluestone Lane Coffee
New York, NY
09.2023 - Current
  • Oversee 5 downtown cafes
  • Schedule regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Oversee the recruitment process for new staff members including interviewing and training.
  • Inspect store facilities regularly to ensure compliance with safety regulations and standards.
  • Supervise business functions, employee staffing, customer retention and financial accountability for stores.

General Manager

JAJAJA Group
New York, NY
08.2022 - 09.2023
  • Designed sales and service strategies to improve revenue and retention.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Created schedules and monitored payroll to remain within budget.
  • Created Inventory systems and cost controls.
  • Created 30-60-90 day marketing plans to increase traffic.
  • Implemented ADP payroll system.

Director of Operations

Twin Peaks Restaurants
San Antonio, TX
02.2020 - 10.2021
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility through development and mentoring. Developed 3 GM's in the last 12 months.
  • Increased sales 3.8% vs 2019 in a market projected to do 18.8 million in sales.
  • Franchise liaison for the Houston market. Shared best practices and conducted DNA audits to ensure standards are being met.
  • Maintained a high level of cleanliness and sanitation standards. Ecosure audits averaged 96% for the San Antonio market.
  • Averaging 18% EBITDA 2021 YTD despite market pricing challenges.

Restaurant Owner

Annex Craft House
Houston, TX
04.2018 - 01.2020
  • Restaurant consulting
  • Brand creation and development
  • Budget/Cost Analysis
  • New construction plans and permits
  • Training systems and SOP's
  • New menu creation and cost analysis
  • Daily operations and marketing

Director of Operations

Avalanche Food Group DBA Twin Peaks
Houston, TX
08.2013 - 03.2018
  • Developed company handbook and SOP guide.
  • Increased store level cash flow by 4% through contract negotiation and system adherence.
  • Developed and implemented manager development program.
  • Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality and brand standards.
  • Increased store level sales 3 years consecutively through improved hiring standards, training and local store marketing.
  • Successfully opened 2 new locations including a satellite location in Corpus Christi.

Regional Manager

Texas Wings DBA Hooters
Dallas, TX
09.1995 - 08.2013
  • Managed a region of 8-12 restaurants.
  • Recruited, hired and trained new management.
  • Created employee loyalty while upholding company standards.
  • Multiple years of positive sales growth over previous year. 
  • Developed and implemented operating systems.

Skills

  • Team leadership
  • Multi-unit operations management
  • Process improvement strategies
  • Innovative
  • Training and development
  • Self-motivated
  • Motivational leadership style
  • Complex problem solving
  • Exceptional interpersonal skills
  • Goal-oriented

Accomplishments

  • Two time GM of the year.
  • Voted employee of the year.
  • Led a team that was responsible for the highest sales volume in the country.
  • Developed and introduced 5 mile marketing program.
  • Successfully opened & operated 12 high volume restaurants.
  • Mentored & developed 18 General managers and 4 Regional managers.
  • Implemented operating, security, and HR procedures.
  • Created a culture of ownership.

Timeline

Area Leader

Bluestone Lane Coffee
09.2023 - Current

General Manager

JAJAJA Group
08.2022 - 09.2023

Director of Operations

Twin Peaks Restaurants
02.2020 - 10.2021

Restaurant Owner

Annex Craft House
04.2018 - 01.2020

Director of Operations

Avalanche Food Group DBA Twin Peaks
08.2013 - 03.2018

Regional Manager

Texas Wings DBA Hooters
09.1995 - 08.2013

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Matt Trognitz