Matt Tucker

• Increased productivity and efficiency by empowering employees, increasing team chemistry, and identifying root causes of problems.
• Maximized uptime by automating remediation, formalizing notification procedures, and identifying patterns in recurring problems.
• Increased monitoring efficiency by prioritizing critical events and notifications.
• Worked closely with the Systems Engineering and Service Desk teams to prioritize secure configurations while maintaining uptime.
• Improved organization security posture by patching host operating systems, third party software, and remediating known vulnerabilities on servers and workstations.
• Managed software platforms including Rapid7, Ivanti Endpoint Manager, Neurons, Virima, SolarWinds Orion, Pingdom, and Statuspage.
• Successfully patched and distributed software to over 4,000 endpoints, including 3,000 workstations and 1,000 servers.
• Partnered with Information Security to improve the overall vulnerability management program and reduce organization risk by 60%.
• Reviewed and contributed to IT company policies, standards, and procedures.

• Migrated Unified Communications platform from RingCentral to Microsoft Teams
• Implemented Email Security solution leveraging AI with a layered security model
• Implemented M365 backups for Exchange Online, Teams, SharePoint, and OneDrive
• Migrated from Dropbox to OneDrive/SharePoint for user and collaborative file management
• Enabled multifactor authentication for all cloud applications using conditional access policies in Microsoft Azure
• Managed multiple Meraki networks in offices around the world including US, Netherlands, Singapore, Hong Kong, and France
• Managed a combination of onsite and remote team members in the US and England
• Reduced support ticket volume by 75% by identifying most common requests, increasing automation, and providing users with self service knowledge base articles
• Deployed endpoint management solution used for patching, software deployment, monitoring, remote support, inventory management and reporting
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

• Managed team of 19 spanning multiple locations
• Oversee US, UK, and retail operations including 4 data centers and 70+ stores
• Heavily involved with E-commerce migration to Kubernetes using the Google Cloud Platform
• Extensive use of remote collaboration tools including Cisco WebEx Teams boards, WebEx Meetings, WebEx Teams, and Jabber applications
• Technically capable of providing support and guidance for all team members
• Migrated multiple software solutions from a subscription model to perpetual
• Negotiated capital lease on Cisco support contract that saved the company $210,000 over a 3 year period
• Successfully migrated to CrowdStrike Falcon endpoint protection with no production downtime
• Reduced consulting spend by 75%
• 100% uptime for Black Friday through Cyber Monday leading to record sales

• Supervise team of IT professionals including Architects, Engineers, Analysts, Technicians and Specialists
• Manage all software and hardware support contracts
• Oversee all IT Infrastructure hardware/software purchasing
• Heavily involved in budget, forecasting, and capital improvement planning
• Primary contact for all vendor management related to support, security, professional services, and hardware/software purchasing and support
• Successfully implemented Cisco HyperFlex in primary Data Center for both VDI/VSI environments
• Reduced VMware licensing by 65%
• Presenter at Cisco Connect Vermont on hyperconverged infrastructure
• Successfully moved from Microsoft Exchange on premise solution to Office 365
• Migrated from multiple, siloed solutions to a ManageEngine software ecosystem with multiple applications working in unison
• Upgraded to Cisco FTD in UK, VT, and VA data centers

• Manage all software and hardware support contracts
• Supervise Systems Administrator, Network Administrator, and Network Technician job roles
• Responsible for all implementation, backups, and configuration of hardware, software, and physical/virtual infrastructure
• Key participant in budget, forecasting, and capital improvement planning
• Primary contact for all vendor management related to support, security, professional services, and hardware/software purchasing and support
• Implemented redundant data center providing disaster recovery and site resiliency
• Successfully moved from Microsoft Exchange on premise solution to Office 365
• Implemented redundant virtual environments including blades/blade chassis', SANs, fibre channel networking
• Implemented redundant networking including core switching and routing, firewalls, and internet service