Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
Generic

Matthew Unrein

Summary

Proven track record of successfully leading and developing teams. Extensive experience in implementing strategic processes to elevate department performance. Consistently drive positive change and enhance operational efficiency. Expertise consistently elevates department status to implement a plan to take them to new heights

Overview

23
23
years of professional experience
1
1
Certification

Work History

Service Director

Hertiage Ford
09.2024 - 04.2025
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Ensured compliance with industry regulations and standards, maintaining a safe working environment for staff and customers.
  • Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
  • Championed the adoption of new technologies that streamlined workflows, improving response times without sacrificing quality or accuracy.
  • Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
  • Resolved escalated client issues promptly and effectively by leveraging strong interpersonal skills and sound judgment in decision making processes.

Service Director

Larry H. Miller
07.2023 - 08.2024
  • Led a team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
  • Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
  • Managed budgets and resources, ensuring optimal allocation for maximum impact on service delivery outcomes.
  • Spearheaded initiatives to increase customer loyalty through exceptional service experiences, driving repeat business and positive word-of-mouth referrals.
  • Improved customer satisfaction by implementing efficient service processes and streamlining communication channels.
  • Monitored market trends and competitor strategies to ensure the company''s service offerings remained competitive and relevant.
  • Provided leadership, guidance and support to staff members.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Parts Director

McLarty Daniel CDJR
07.2021 - 06.2023
  • Implemented inventory controls that took the department from a 90 day turn to 44.5 day turn
  • Cleaned up the inventory that had over 120k in obsolescence that were over 12 months to 5k
  • Procured assets to ensure that the service departments down time was limited
  • Coordinated with the service management to help maintain a stable work flow

Service and parts director

Crain Kia of Bentonville
04.2020 - 07.2021
  • Took the store from the bottom of every number imagined
  • From only grossing 30k when I arrived to triple what the numbers were in less than 6 months

Parts Director

University Volkswagon and Mazda
05.2018 - 03.2020
  • Cleaned and built a sales crew and online presence
  • Organized and cleaned up inventory to get to a 45 day turn

Parts and Service Director

Floyds Rvs
08.2017 - 04.2018
  • Instilled procedures that raised gross profit by more than 35% on a monthly basis
  • Raised shop production by 60%
  • Cleaned up obsolete parts and organized the parts department

Parts Director

Courtesy Acura
Littleton, CO
11.2016 - 08.2017
  • Implement policy and procedures to raise gross profits via whole sale and inventory control
  • Reduced inventory to 45 day turn or less
  • Reduced Collections on past due counts by 70%

Fixed ops director/ service advisor/ Parts Manager/ Whole Sale Manager

M&N Holding Co
11.2010 - 11.2016
  • Started off as a wholesale parts counter man
  • Worked my way up to parts manager
  • They sold the dodge store I was at took a service advisor Job for the group
  • Out grew it left took the night service manager position
  • Fixed ops director later contacted me to come by and be the service and parts director of the Alpha Fiat store that they owned
  • Need more on this time with that group please ask

Night Service Manager

FOWLER DODGE
10.2014 - 11.2015
  • Created a total format for night service crew
  • Took the staff from 3 techs to 6 techs averaging over 40 hours per tech per 4 day work week
  • Brought these hours to the techs by soliciting fleet accounts and making sure we had proper follow through to maintain them
  • Made sure that all employees were OSHA compliant and certified in fca to perform warrantable repairs
  • Instilled processes to help generate up sales on the service drive
  • Orchestrated a follow up system for missed services and CSI surveys

Regional Manager/ Corporate Trainer/ Sales Rep

Global Foods
01.2002 - 01.2007
  • Ensured sales quotas were met in multiple offices in several states
  • Hiring and training management and sales staff
  • Supply and inventory control, book- keeping and accounting
  • Exceeded regional annual sales target by 20%
  • Increased regional market share by 40% within 10 months
  • Developed a comprehensive training program for new sales associates
  • Reviewed operational records and reports to project sales and determine profitability

Education

High school diploma -

Deerfield Hs
Deerfield, KS

Service Director, Parts Director

Stellantis
Mfg

Automotive Finance Manager Training

F.M.T
Online

Skills

  • INVENTORY
  • ACCOUNT DEVELOPMENT
  • PROBLEM SOLVER
  • Budgeting
  • Automotive Repair
  • Management
  • Mechanical Knowledge
  • Strategic Planning
  • Vehicle Maintenance
  • Mechanic Experience
  • Event Planning
  • Auto service management
  • Dealership experience
  • Sales
  • Public relations
  • Market Pricing and structuring
  • Analysis skills
  • Outside sales
  • Territory management
  • Sales management
  • Account management
  • Business development
  • B2B sales
  • CRM software
  • Manufacturing
  • Conflict management
  • Forecasting
  • Negotiation
  • Merchandising
  • Retail sales
  • Operations management
  • Financial acumen
  • Data analytics
  • Supply chain
  • Financial analysis
  • Warehouse management
  • Customer service
  • Direct sales
  • Lead generation
  • Product demos
  • Order fulfillment
  • Inside sales
  • Team development
  • Microsoft Word
  • Microsoft Excel
  • Organizational skills
  • Training & development
  • Analytics
  • Sales support
  • Financial services
  • Security
  • Team leadership
  • Training and mentoring

Certification

Driver's License

Assessments

  • Work motivation, Proficient, 05/20
  • Workplace safety, Proficient, 08/20

Personal Information

Authorized To Work: US for any employer

Timeline

Service Director

Hertiage Ford
09.2024 - 04.2025

Service Director

Larry H. Miller
07.2023 - 08.2024

Parts Director

McLarty Daniel CDJR
07.2021 - 06.2023

Service and parts director

Crain Kia of Bentonville
04.2020 - 07.2021

Parts Director

University Volkswagon and Mazda
05.2018 - 03.2020

Parts and Service Director

Floyds Rvs
08.2017 - 04.2018

Parts Director

Courtesy Acura
11.2016 - 08.2017

Night Service Manager

FOWLER DODGE
10.2014 - 11.2015

Fixed ops director/ service advisor/ Parts Manager/ Whole Sale Manager

M&N Holding Co
11.2010 - 11.2016

Regional Manager/ Corporate Trainer/ Sales Rep

Global Foods
01.2002 - 01.2007

High school diploma -

Deerfield Hs

Service Director, Parts Director

Stellantis

Automotive Finance Manager Training

F.M.T
Matthew Unrein