Matt Welborn
San Antonio,TX
Summary
Accomplished lead with 20 years of experience facilitating and sustaining customer relationships. Ace at devising targeted approaches to meet the needs of each client and attending to requests. Known for superior consultation skills and service to consistently exceed sales goals.
Performance-oriented Sales Leader offering an exceptional record of achievement 20-year career. Tenacious manager with a strategic and analytical approach to solving problems, bringing in customers, and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
Work History
Customer Service Representative GM/Drug
HEB Grocery Store
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Pastor
UMC Sinton, TX
06.2020 - 06.2023
- Provided spiritual care through visitation, counseling, and prayer.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church missions.
- Oversaw administration and management of all areas of ministry.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
Store Associate
Home Depot
09.2019 - 06.2020
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked at the service desk and handled customer complaints
- Managed returns, deliveries, and complaints for Home Applinaces
Licensed Realtor Associate
Real Esate
10.2006 - Current
- Increased property sales by providing expert advice and guidance to potential buyers.
- Strengthened client relationships with consistent communication, leading to higher customer satisfaction rates.
- Assessed market conditions for accurate property valuations, enhancing listing success.
- Negotiated competitive offers with clients'' best interests in mind, securing favorable deals for both buyers and sellers.
- Collaborated with fellow Realtors and industry professionals to enhance market knowledge and provide additional value to clients.
- Enhanced overall efficiency by implementing time-saving tools such as CRM software to better manage client relationships.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Negotiated, facilitated, and managed real estate transactions.
Telecom/Fiber Optic Major Account Executive
TeleCommunication Systems
07.2013 - 01.2018
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
- Worked with channel and alliance partners on joint marketing and sales opportunities.
- Set meetings and managed obligations to achieve established goals and commitments.
- Developed and executed a daily activity model to build a 30/60/90-day funnel, including ongoing cold calling prospecting, telemarketing, territory planning, referral partners, and relationship-building strategies designed to meet and exceed monthly quota.
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased customer satisfaction by developing and maintaining strong relationships with key accounts.
- Exceeded sales targets through effective account management and strategic negotiation tactics.
- Monitored competitor activities to identify potential threats and develop appropriate countermeasures.
Vice President of Retail Stores, Direct Sales and
The Scooter Store Inc.
12.2007 - 05.2012
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long-term goals.
- Negotiated details of contracts and payments and prepared Retail Sales Contracts.
- Develop a team at the corporate level to train the Retail Stores in all the procedures and processes used at the corporate call center.
- Oversaw regional and local Retail Sales Managers and their staff.
- Managed 11 Distribution Centers on routing efficiencies
- Managed 6 Retail stores and 10 Account managers in 3 different states.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
Education
High School Diploma -
Azle High School
Azle, TX06.1988
Skills
- Leadership Development
- Outside Sales
- Prospecting Techniques
- Sales Strategies
- Strong Business Acumen
- 10 Plus years of B2B sales
- 23 years of experience in Retail sales
- 18 years Licensed Realtor
- Over ten years of Corporate Executive Leadership
- Strong commitment, Strategic/Futuristic vision, and Executive Leadership
- Public Speaking
- Needs Assessment
- Partnership Accounting
- Customer Relationship Management
Timeline
Customer Service Representative GM/Drug
HEB Grocery Store
12.2023 - Current
Pastor
UMC Sinton, TX
06.2020 - 06.2023
Store Associate
Home Depot
09.2019 - 06.2020
Telecom/Fiber Optic Major Account Executive
TeleCommunication Systems
07.2013 - 01.2018
Vice President of Retail Stores, Direct Sales and
The Scooter Store Inc.
12.2007 - 05.2012
Licensed Realtor Associate
Real Esate
10.2006 - Current
High School Diploma -
Azle High School
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