Matt Welch
Richland,WA
Summary
Seeking positions as a Career Center Director at Columbia Basin College or other related Director level Business positions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Herc Rentals
07.2023 - 10.2023
- Supervised and directed a team of 10 people for task assignment, training, employee development, performance evaluations and more
- Developed comprehensive projects & customer service programs
- Developed learning programs & demonstration workshops for customers to train them on how to use & troubleshoot our products
- Served as the budget authority & financial manager for the department and managed all profit & loss as well as generated P&L and revenue reports and reviewed with management
- Collected, analyzed & managed various reports and data on revenue, equipment, costs and more
- Performed market research & competitor analysis to adapt to changes in the marketplace for our products & services
- Managed inventory of our products by organizing & creating bin locations and warehouse layout using LEAN principles
- Presented product demonstrations, training, reports and sales processes to customers, employees and management
- Promoted the department to clients and employees through product conventions, career fairs and business networking groups
- Managed various renovation projects for our clients and remodeling of our warehouse & business facilities and tracked progress
- Scheduled subcontractors accordingly.
Landscape Manager/Project Manager
HOAMCO Properties
05.2021 - 07.2023
- Managed the Landscaping Department for our HOA community, on-site facilities and company & homeowner landscapes
- Managed a team of 15 employees for job assignment, training, employee development, coaching & mentoring, performance evaluations, specialty projects and customer service
- Performed job & task oversight for all new construction, renovation and daily jobs by staff & vendors
- Ensured quality assurance and completion times were adhered to for company performance metrics
- Estimated, Scheduled and managed all new construction & renovation projects with staff and subcontractors and tracked progress, change orders, job notes and budget in our PM software Caliber
- Developed and managed a $4 million dollar budget for capital improvement projects, renovations, homeowner landscapes and more
- Managed a network of over 15 vendors for various company services- cleaning, shipping & receiving, subscription services, equipment servicing and more
- Inspected all jobs & projects for quality assurance, code, safety regulations, blueprint specifications, efficiency, and more
- Developed policies and procedures to improve department performance, safety, training and efficiency
- Reviewed various Blueprints and Contracts and secured contract negotiations, pricing, subscription terms and relationships with vendors
- Oversaw all Safety and Company Policies & Procedures
- Participated in various Management Meetings with the Board of Directors and C-Level Executives
- Prepared & Presented reports for P&L, Revenue, Costs, Equipment Depreciation and more to management
- Recruited and attended various career fairs to inform & recruit new employees of our various job openings and performed various hiring functions- interviews, reference checks, skill assessments and more
- Performed various administrative tasks- equipment audit, building audits, homeowner landscape audits, quality assurance audits, safety audits, data entry, homeowner communications and more
- Utilized various software platforms including all MS office applications, project management software, social media platforms, recruiting software and more.
Director of Operations
Premier Golf Lessons
04.2010 - 07.2023
- Managed a local golf lessons & instruction company serving businesses & consumers in the Seattle Metro area
- Managed & directed a team of over 20 employees for task assignment, employee development, coaching & mentoring, performance reviews, training, safety and customer service
- Performed Sales, Marketing & Customer Service for the company with B2B, B2C, Government and Non-Profit clients
- Developed comprehensive customer & employee training programs for our products and services
- Established relationships with various organizations, companies and people in the area through networking, fundraising, sales and marketing
- Managed all social media & public relations for the company
- Developed policies and procedures to improve company operations and efficiency
- Tracked & Measured Revenue and profitability for the company and prepared various reports- P&L, Revenue, Cost and more
- Manage all Equipment and Safety procedures for the company
- Purchased all equipment, office supplies, software subscriptions, services and more
- Developed and managed all contracts for clients, vendors and business partnerships
- Responsible for all recruiting and HR functions for the company
- Utilized various software programs for business operations- all MS Office products, Hubspot, Hootsuite, Facebook, Google Adwords/Analytics, Salesforce, Quickbooks and more.
Corporate Recruiter
Senior Aerospace
02.2018 - 05.2021
- Worked on the Human Resources (HR) team as the Corporate Recruiter to manage the recruiting process for existing and new hire employees
- Created, posted and managed all job ads for company openings across 20 departments and various job functions in Engineering, Quality Assurance, CNC Machining, Assembly, Finance & Accounting and more
- Performed all interviews, skill assessments and onboarding procedures for the company
- Attended various career fairs to inform and recruit candidates for our open positions
- Partnered with Worksource and Military recruiting companies to find unemployed & dislocated candidates and military candidates
- Marketed recruiting services for the company and partnered with various community colleges and trade schools to source candidates and serve as a sponsor for trade school graduates
- Utilized the recruiting software Jobvite to source, track and communicate with candidates
- Worked with C-Level Executives and Managers of various departments to monitor, track and fulfill their job openings
- Managed all vendor relationships with our staffing firm partners
- Managed the entire pre-employment process- background checks, drug screens, skill assessments, credit checks, I-9 and W-4 paperwork
- Exceeded all Recruiting Metrics
- Performed other duties as assigned.
Senior Business Development Representative & Team Lead
Dex Media Inc
07.2008 - 02.2016
- Marketed & sold a full suite of digital marketing products to various local businesses around the Seattle area
- Products including social media, PPC & SEO, Display advertising, Reputation Management and more
- Was the top performing sales representative (#1 out of 75) in the company for our new customer channel
- Grew revenue to over $2 million in new business for obtaining new customers and upselling my existing client base
- Consistently exceeded sales & marketing metrics and won various awards for performance and account retention
- Developed new customer sales by build long term client relationships & networking, competitor analysis and in person and phone appointments
- Served as the Team Leader and helped Train, Mentor and Coach my co-workers to improve performance and customer retention
- Generated reports for sales & revenue growth and presented to management
- Marketed company products by posting social media ads, PPC ads, SEO, networking groups, Linkedin connections and other means to form relationships
- Tracked and monitored performance in Salesforce
- Used various computer applications- all MS office, Salesforce, Facebook, Google Analytics, Hubspot and more.
Education
Bachelor of Arts Degree in Business Administration -
Washington State University
12.2007
Skills
- Training & Coach
- Employee Development and Management
- HR & Recruiting
- Sales
- Marketing
- Account Management
- Operations
- Budget Management
- Inventory Control
- LEAN
- Quality Assurance
- Project Management
- Finance & Accounting
- Purchasing
- Report generation
- Customer Service
- Computer Skills & Software Utilization
Certification
- WSDA Pesticide Applicator License- Current
- CPR/First Aid Certification- Current
- WSDOT Traffic Control Flagger License
- PMP Certification- In Progress
- OSHA 30 Construction Certification- In Progress
- CDL Class A License- In Progress
Timeline
Operations Manager
Herc Rentals
07.2023 - 10.2023
Landscape Manager/Project Manager
HOAMCO Properties
05.2021 - 07.2023
Corporate Recruiter
Senior Aerospace
02.2018 - 05.2021
Director of Operations
Premier Golf Lessons
04.2010 - 07.2023
Senior Business Development Representative & Team Lead
Dex Media Inc
07.2008 - 02.2016
Bachelor of Arts Degree in Business Administration -
Washington State University
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