Matt Whitman
Grand Junction,CO
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Boathouse Manager/River Guide
GJ Adventures
04.2022 - Current
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
MFA Oil
01.2023 - 05.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Managed service department with proper scheduling of services based on product availability and arrival.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales and Service Manager
Flat Tire Bike Shop
01.2021 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed and offered unique discount options to drive interest in new product lines.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Managed product inventory of current items selling while also observing market shifts to stock up and coming products from emerging markets.
- Scheduled service based on employee schedules to accurately communicate deadlines to customers and have work efficiently flow through the shop.
Education
PMBIA Level 1 Instructor - Beginner To Intermediate MTB Skills Coaching
Professional Mountain Bike Instructors Association
Fruita, CO05.2023
Wilderness First Responder - Wilderness First Responder Medical Training
National Outdoor Leadership School
Eugene, OR04.2018
Associate of Applied Science - Welding Technology
Johnson County Community College
Overland Park, KS05.2011
Skills
- Customer Service and Developing Relationships
- Service Scheduling and Writing
- Quality Assurance Control of Performed Services
- Answering Phones for Service and Sales
- Time Management
- Point Of Sale Operation
- Complex Problem-Solving to Resolve Customer Needs
- Prioritizing Workflows
- Social Perceptiveness
- Onsite Product Demonstrations
- Post-Sales Support
- Profit Target Achievement
Timeline
Sales Associate
MFA Oil
01.2023 - 05.2023
Boathouse Manager/River Guide
GJ Adventures
04.2022 - Current
Sales and Service Manager
Flat Tire Bike Shop
01.2021 - 05.2021
PMBIA Level 1 Instructor - Beginner To Intermediate MTB Skills Coaching
Professional Mountain Bike Instructors Association
Wilderness First Responder - Wilderness First Responder Medical Training
National Outdoor Leadership School
Associate of Applied Science - Welding Technology
Johnson County Community College