Diligent, persistent, and meticulous career mindset. Ensuring compliance, mitigating risks, and delivering meticulous attention to detail while maintaining effective communication to meet or exceed my employer's goals.
Overview
10
10
years of professional experience
Work History
Contract Specialist
Envision
Evans, CO
09.2024 - 06.2026
Ensured service coordinators had access to top providers for optimal support.
Supported children with disabilities and their families in achieving daily activity goals.
Streamlined processes to enhance efficiency and effectiveness.
Delivery Driver
NAPA Auto Parts
Windsor, CO
03.2024 - 09.2024
Coordinated timely deliveries to customers, ensuring satisfaction and adherence to schedules while optimizing delivery routes.
Maintained strong relations with NAPA customers through courteous, efficient, and professional delivery service, ensuring safety and timeliness.
Maintained high reliability by consistently meeting deadlines and commitments
Focused on customer satisfaction by delivering quality service and addressing customer needs promptly.
Maintain and provide professional demeanor, conduct, and appearance
Technology Aide
Platte Valley Schools District RE-7
Kersey, CO
08.2021 - 05.2023
Delivered exceptional customer service and expedited repairs to return broken laptops to students promptly
Supported teachers with immediate fixes or temporary replacements, enabling them to resume technology use for effective student instruction
Supported technology integration in classrooms by troubleshooting hardware and software issues.
Assisted educators with implementing digital learning tools to enhance student engagement.
Provided training sessions for staff on new educational technologies and software applications.
Cyber Security Analyst
1901 Group, LLC (Contract For USDA)
Blacksburg, VA
04.2019 - 11.2020
Performs monitoring and analysis of security logs and traffic logs to detect security risks and threats on customers' network (Microsoft Defender Endpoint, Splunk)
Monitored virus reports to inform updates for virus protection systems.
Reduced USDA phishing emails by reviewing incoming emails, examining email headers, and utilizing tools such as VirusTotal, URLVoid, URL Decode and Encode, CheckShortURL, and Threat Crowd.
Supported team members by identifying, creating, and refining team processes and procedures.
IT Security Analyst
Banner Health
Phoenix, AZ
02.2016 - 04.2019
Decreased Banner Health's phishing emails by 40% after reviewing incoming emails by examining email headers, using such tools as VirusTotal, CheckShortURL, and Talos
Monitored regulatory requirements and ensured compliance with HIPAA, PCI, and other federal, state, and local standards.
Troubleshot and resolved web application issues escalated from customer support and other departments, achieving a 90% resolution success rate.