Matt Wynne
Cookeville,TN
Summary
Driven Quality and Operations Manager with a proven track record at Upper Cumberland Rural Health Clinic PLLC, enhancing operational efficiency and customer satisfaction. Excelled in staff leadership, problem-solving, and implementing quality assurance controls, leading to significant performance improvements. Skilled in Operations Management and conflict mediation, adept at fostering client relations
Overview
13
13
years of professional experience
Work History
Quality and Operations Manager
Upper Cumberland Rural Health Clinic PLLC
2011.10 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
Masters of Public Health - Healthcare Administration
East Tennessee State University
Johnson City, TN05.2010
Graduate Certificate - Health Care Management
East Tennessee State University
Johnson City, TN05.2008
Bachelor of Science - Mass Communication
East Tennessee State University
Johnson City, TN05.2005
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Staff Management
- Inventory Management
- Management
- MS Office
- Maintaining Compliance
- Schedule Management
- Health and safety compliance
- Client Relations
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Conflict Mediation
- Performance reporting
Timeline
Quality and Operations Manager
Upper Cumberland Rural Health Clinic PLLC
2011.10 - Current
Masters of Public Health - Healthcare Administration
East Tennessee State University
Graduate Certificate - Health Care Management
East Tennessee State University
Bachelor of Science - Mass Communication
East Tennessee State University
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