MATT YARRINGTON
Topeka,KS
Summary
Results-oriented insurance professional who engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales.
Overview
23
23
years of professional experience
Work History
Small Group Account Representative
Blue Cross and Blue Shield of Kansas
06.2017 - 07.2023
- Negotiated small business group renewal contracts and agreements for a designated territory to achieve favorable terms
- Developed and maintained strong working relationships with my small business groups
- Additional products sold during renewals: Dental, Life, Short-Term and Long-Term Disability, Supplemental Cancer and Hospital
- Annually Achieved Highest Retention Rate
- Awarded Representative of the Year – 2019
- Representative of the Year - Runner Up: 2018, 2020, 2022
Customer Service Representative
Blue Cross and Blue Shield of Kansas
06.2015 - 06.2017
- Managed phone inquiries from members, providers and group leaders regarding contract benefits, changes in coverage, eligibility, claims, provider networks, payments and appeals
- Determined course of action needed to resolve inquiry or complaint
- Handled customer inquiries and suggestions courteously and professionally
Independent Insurance Agent
Aflac
06.2011 - 06.2015
- Prospecting and networking with small business owners
- Resource for small business owners regarding benefits and Health Care Reform
- Service accounts and assist customers with claims
- 2011-Ranked #4 in Kansas opening 17 new accounts
- 2012-Ranked #4 in Kansas opening 20 new accounts
- Awarded: Fireball 2011, Super Fireball 2012, Bronze Star 2012, Triple Crown 2012
SE2 Account Service Representative
Security Benefit
06.2006 - 06.2011
- Educated clients on relevant policies and options and answered questions to remedy issues
- Specialized in annuities and life insurance
- Processed withdrawals, transfers, exchanges, and surrenders
- Promoted to Claims Specialist in 2009 - One of two associates dedicated to managing death claims
Sales Consultant
Saturn of Topeka/Yarrington Oldsmobile
12.2004 - 07.2006
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
- Negotiated purchase prices and explained sales, warranty, and optional products
- Leading Sales Consultant for 13 months
- Averaged 90% grade on Saturn Sales Evaluations
Service Advisor
Yarrington Oldsmobile
12.2000 - 12.2004
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Examined service history and provided initial inspection of vehicle to identify issues
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
Education
Bachelor of Business Administration - Management
Washburn University
Skills
- Proven Relationship Builder
- Customer Retention Strategies
- Client Relationships
- Sales and Upselling
- Complex Product Knowledge
- Customer Account Management
- Driving Results
- Understanding Customer Needs
Additional Information
- Active Kansas Life and Health Insurance License
Timeline
Small Group Account Representative
Blue Cross and Blue Shield of Kansas
06.2017 - 07.2023
Customer Service Representative
Blue Cross and Blue Shield of Kansas
06.2015 - 06.2017
Independent Insurance Agent
Aflac
06.2011 - 06.2015
SE2 Account Service Representative
Security Benefit
06.2006 - 06.2011
Sales Consultant
Saturn of Topeka/Yarrington Oldsmobile
12.2004 - 07.2006
Service Advisor
Yarrington Oldsmobile
12.2000 - 12.2004
Bachelor of Business Administration - Management
Washburn University