Matte Webb
Battlefield,MO
Summary
Accomplished Store Manager with a proven track record at Scrivener Oil Company, excelling in customer service and team leadership. Expert in multitasking and organization, significantly enhancing store operations and employee performance. Skilled in training and mentoring, consistently fostering a positive and efficient work environment. Demonstrates a strong problem-solving ability, ensuring high levels of customer satisfaction.
Overview
9
9
years of professional experience
Work History
Store Manager
Scrivener Oil Company
03.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Restaurant Shift Manager
Mcdonalds
08.2015 - 03.2017
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Education
High School Diploma -
Ozark High School
Ozark, MO06.2015
Some College (No Degree) - Business Management (Incomplete)
Ozarks Technical Community College
Springfield, MOSkills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Friendly and Positive
- Training and mentoring
Timeline
Store Manager
Scrivener Oil Company
03.2017 - Current
Restaurant Shift Manager
Mcdonalds
08.2015 - 03.2017
High School Diploma -
Ozark High School
Some College (No Degree) - Business Management (Incomplete)
Ozarks Technical Community College
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