Mattea Visher
South Jordan
Summary
Proven leader and skilled barista with extensive experience at Starbucks, adept in beverage preparation and customer service. Excelled in enhancing product knowledge, boosting team efficiency, and fostering customer relationships. Trained employees, ensuring adherence to safety and quality standards. Demonstrated ability in conflict resolution and maintaining a positive work environment, significantly improving customer satisfaction.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Riverton
12.2023 - Current
- Supported highest standards of conduct and service to support company reputation.
- Prepared and served hot or cold beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Created complex, hand-crafted beverages based upon customer preferences.
- Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Input orders into point of sale system and handled customer payments.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Shift Leader
Protein Foundry
South Jordan
04.2023 - 12.2023
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance and provided feedback for improvement.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
High School Diploma -
Herriman High School
Herriman, UT06-2025
Skills
- Customer service
- Beverage preparation
- Point of sale
- Team collaboration
- Cash handling
- Employee training
- Conflict resolution
- Safe food handling
- Friendly and outgoing
- Speedy and efficient
Timeline
Barista
Starbucks
12.2023 - Current
Shift Leader
Protein Foundry
04.2023 - 12.2023
High School Diploma -
Herriman High School
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