Mattea Visher
South Jordan
Summary
Motivated and dependable team player with strong communication skills, a positive attitude, and a consistent commitment to quality work. Learns quickly, adapts easily to new tasks, and brings strong customer service and organizational abilities to every role. Known for maintaining professionalism under pressure, taking initiative when needed, and contributing to a supportive, efficient work environment. Dedicated to continuous improvement, and always willing to go above and beyond to help the team succeed.
Overview
3
3
years of professional experience
Work History
Spa Attendant
The Grand Spa
Salt Lake City, UT
04.2026 - Current
- Assisted guests with inquiries and provided exceptional customer service throughout their visit.
- Maintained cleanliness and organization of spa facilities to enhance guest experience.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Provided attentive service to clients during their visit, contributing to a relaxing and enjoyable experience.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Monitored inventory levels of supplies, ensuring adequate stock for daily operations.
BARISTA
Starbucks
Riverton, UT
12.2023 - 04.2026
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Trained new baristas on beverage preparation and customer service techniques.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
SHIFT LEADER
Protein Foundry
South Jordan, UT
04.2023 - 12.2023
- Supervised daily production operations to ensure efficient workflow.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Upheld company standards and compliance requirements for operations.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Evaluated employee performance, delivering individualized feedback and praise.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Fostered a team-oriented environment to increase morale and productivity.
Education
HIGH SCHOOL DIPLOMA -
Herriman High School
Herriman, Utah06-2025
Skills
- Team leadership
- Employee training
- Relationship building
- Problem-solving
- Team player
- Positive and professional
- Friendly and outgoing
- Customer service
- Conflict resolution
- Effective communication
- Point of sale operation
- Adaptive and creative
- Speedy and efficient
Timeline
Spa Attendant
The Grand Spa
04.2026 - Current
BARISTA
Starbucks
12.2023 - 04.2026
SHIFT LEADER
Protein Foundry
04.2023 - 12.2023
HIGH SCHOOL DIPLOMA -
Herriman High School