Matteo Cacioppo
Staten Island,NY
Summary
I have a diverse background in customer service and team-oriented roles, having worked as a waiter and busser. These positions have equipped me with strong interpersonal skills, the ability to handle high-pressure situations, and a keen attention to detail. My role as a referee indicates that I can adept at overseeing, managing, and making fair decisions. My experience in the service industry has sharpened my communication skills, adaptability, and time management. My ability to work in a fast-paced environment and collaborate effectively with team members.
Overview
2
2
years of professional experience
Work History
Referee
Next Level Flag Football
Staten Island, NY
01.2024 - Current
- Managed behavior of players, coaches and crowd to facilitate gameplay.
- Called fouls, offsides and other infractions during matches.
- Conferred with other referees to make correct calls.
- Kept accurate records of game results and statistics.
- Assisted in resolving disputes between teams or coaches.
- Adhered to and enforced game rules and regulations.
Busser
286 South
Staten Island, NY
01.2023 - Current
- Bussed and reset tables in an orderly fashion.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths, and highchairs.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages.
- Provided quick and efficient clearing of tables between courses.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Went above and beyond expectations by helping with various tasks to support co-workers and provide top customer service.
Food Waiter
Campania Coal Fired Pizza
Staten Island, NY
01.2022 - 10.2022
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Greeted customers and provided menus to guests.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
St. Joseph By The Sea
Staten Island, NYSkills
- Customer Service
- Inventory Management
- Table Bussing
- Communication
- Good Judgement
- Stress Tolerance
- Decision-making skills
- Teamwork and Cooperation
- Banquet Coordination
Affiliations
- Wrestler
Accomplishments
- Team Captain - Wrestling
Timeline
Referee
Next Level Flag Football
01.2024 - Current
Busser
286 South
01.2023 - Current
Food Waiter
Campania Coal Fired Pizza
01.2022 - 10.2022
High School Diploma -
St. Joseph By The Sea
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