Matteo Carta

Responsible for overseeing all daily operations in a fast-paced environment. Managed staff, inventory, financials, and customer service to ensure efficient and profitable business operations. Led a team of over 30 employees, optimizing workflows, reducing costs, and improving service standards. Ensured compliance with health and safety regulations while enhancing the guest experience.

Provided exceptional customer service in a fast-paced restaurant environment, ensuring guests had a positive dining experience from arrival to departure. Assisted with menu recommendations, took orders, processed payments, and maintained cleanliness of the dining area. Worked closely with kitchen and front-of-house teams to ensure timely and accurate order delivery. Contributed to achieving sales targets by upselling menu items and promoting daily specials. Maintained knowledge of food and beverage offerings, ensuring guests received knowledgeable and friendly service at all times.

Managed all aspects of restaurant operations, ensuring a high level of customer satisfaction and efficient service. Supervised and trained a team of over 20 employees, including servers, chefs, and kitchen staff. Oversaw daily operations including staff scheduling, inventory management, and ensuring compliance with health and safety regulations. Implemented processes to improve operational efficiency, resulting in a reduction in costs and improved service delivery. Handled customer inquiries and complaints, consistently achieving high guest satisfaction ratings. Coordinated with suppliers to manage inventory, reducing waste and optimizing food and beverage costs. Contributed to the development of marketing strategies and promotions to increase sales and drive business growth.

Provided excellent customer service in a fast-paced restaurant environment, ensuring a positive dining experience for all guests. Took food and drink orders, recommended menu items, and delivered food and beverages in a timely manner. Maintained a clean and organized dining area while managing multiple tables efficiently. Collaborated with kitchen and bar staff to ensure orders were prepared correctly and promptly. Processed payments, handled cash and credit transactions, and provided accurate change. Demonstrated extensive knowledge of the menu, including daily specials, to upsell and increase sales. Addressed customer concerns with professionalism and ensured complete guest satisfaction.

I worked in different places between hotels, restaurants and yacht. between Sardinia, Rome and Valencia (Spain). working in all the positions between kitchen, bartending, serving and manager and owning a family restaurant.