Matteo Dakin

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
• Increased customer engagement through social media.
• Monitored and edited clips using Filmora and Adobe

My role at The Good Samaritan's Kitchen was to set up a grocery store. On top of that, we hand-delivered bags of food to people in need, and directed pickup breakfast and lunches.

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Actively participated in brainstorming sessions for concept development and idea generation, bringing fresh perspectives to established processes.
• Applied problem-solving skills to resolve unexpected challenges that arose during ongoing projects swiftly and efficiently.
• Organized client visits and audits, preparing necessary documentation for project staff to employ during on-site inspections.
• Assisted in assembling project documentation for project manager, confirming inclusion of data and preliminary information.