Hi, I’m
Matteo DeLuca
Longmont,Colorado
Summary
Reliable and adaptable professional with extensive experience in security operations, hotel concierge, and customer service. Skilled in problem-solving, conflict resolution, and technical equipment/software use. Proven ability to maintain composure in high-pressure environments and deliver exceptional service to clients and passengers. Also, with a background in airport operations, I gained experience assisting passengers, managing aircraft and boarding procedures along with resolving travel complaint issues- which is equally as useful in the hotel industry as it is the airline industry. I have strong communication skills, problem solving skills, and am adept at adapting to changing situations.
Overview
20
years of professional experience
Work History
Inter-Con SecurityBroomfield, CO
Data Center Security Officer
04.2024 - Current
Job overview
- Performed regular security checks on the data center facility and its equipment to ensure compliance with established security protocols.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Created incident reports for any security-related events or occurrences within the data center environment.
- Ensured that all personnel entering the data center had appropriate clearance levels for access privileges.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Maintained high levels of alertness throughout shifts.
- Responded promptly to alarms triggered by intrusion detection systems throughout the facility.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Italian Pitbull Artworks
Freelance Artist (Owner/Operator of This Small Business)
08.2007 - Current
Job overview
- Studied different techniques to apply to artistic endeavors.
- Transformed artistic concepts into characters, environments and other objects to reflect artist's vision.
- Collaborated with art directors to ensure project visions were accurately brought to life.
- Produced imaginative illustrations for children's books.
- Utilized digital tools and software for graphic design and digital art creation.
- Maintained portfolios of artistic work to demonstrate styles, interests and abilities.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by clients for providing exceptional customer service.
- Used pens and ink, watercolors or computer software to create artwork.
- Promoted artwork through online platforms such as Etsy or Instagram.
- Managed social media accounts for the studio by creating content and responding to inquiries from customers.
- Collaborated with clients to develop custom artwork that met their needs.
Life Care Centers of AmericaLongmont, CO
Dietary Aide
12.2023 - 05.2024
Job overview
- Treated patients and team members with dignity and respect.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Set up trays and food service carts to deliver food to residents.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Engaged with patients to provide positive and enriching experiences.
- Assisted with patient requests and answered questions to improve satisfaction.
ACTS Aviation SecurityChicago, IL
Full Time Security Agent - O'Hare Intl Airport
03.2023 - 06.2023
Job overview
- Ensured compliance with all applicable laws, regulations, policies and procedures related to security operations.
- Inspected cargo items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Searched catering carts, catering trucks, and airplanes for weapons and other prohibited items.
- Organized paperwork according to established protocols and guidelines.
- Completed routine and incident-related documentation.
- Reported all violations of airline policies and procedures to management.
- Attended regular training sessions on new aviation security protocols and technologies.
- Verified photo IDs and airport badges too allow airport workers or plane crew to board planes.
- Responded promptly to emergency situations such as bomb threats or medical emergencies.
- Adhered strictly to all applicable federal laws pertaining to aviation security.
- Recognized by management for providing exceptional service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
United Airlines- O'Hare Intl AirportChicago, IL
Ramp Agent
07.2022 - 01.2023
Job overview
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated with customs and security personnel to facilitate smooth cargo inspections.
- Connected electrical power units and service hoses to aircraft.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Monitored weather conditions regularly in order to adjust operations accordingly when needed.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Used scanners to track parcel information, condition or receipt.
- Assisted passengers with special needs or requests regarding their baggage.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Worked in various weather conditions to ensure continuous airport operations.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Conducted daily safety inspections of gates and taxiways ensuring no debris or foreign objects were present before plane arrivals.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
Swissport USAChicago, IL
Cargo Ramp Agent- ORD
09.2021 - 02.2022
Job overview
- Handled mail and cargo in accordance with safety and privacy protocols.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Loaded cargo onto aircraft using pallet loader and other equipment.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Worked in various weather conditions to ensure continuous airport operations.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Reported any damaged or missing items found during loading process immediately.
- Verified paperwork accompanying each shipment before it was processed for loading.
- Used scanners to track parcel information, condition or receipt.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Connected electrical power units and service hoses to aircraft.
Fed Ex ExpressChicago, IL
Material Handler & Ramp Agent - ORD
05.2021 - 09.2021
Job overview
- Unloaded cargo from trucks with mechanized equipment.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated forklifts, pallet jacks, and other material handling equipment.
- Transported hazardous materials safely according to established protocols.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded cargo onto aircraft using equipment.
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Performed pre-flight inspections on cargo containers and pallets prior to loading them onto planes.
Fed Ex GroundNiles, IL
Package Handler/Operations Assistant
11.2020 - 05.2021
Job overview
- Resolved conveyor system issues by clearing jams and blockages.
- Used scanners to track parcel information, condition or receipt.
- Transported parcels between loading docks and delivery vehicles.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Communicated effectively with supervisors regarding any logistical issues.
- Collaborated with team members to improve workflow and increase productivity.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Hampton By HiltonPlover, WI
Guest Services Agent
03.2019 - 09.2019
Job overview
- Invited guests to join loyalty programs and special promotions to stay connected.
- Recommended local area establishments or services to suit guest interests and plans.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Responded to guests, including email, telephone, and in-person inquiries.
- Answered inquiries about hotel services, facilities and local attractions.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Provided information regarding room availability and rates to potential customers.
- Ensured that guest rooms were clean, tidy and supplied with necessary items prior to arrival of new guests.
- Greeted guests with a friendly and welcoming attitude.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Welcomed large volume of guests and improved overall customer service.
- Balanced hotel accounts at end of each shift.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
Rib Mountain Inn Ski ResortWausau (Rib Mountain), WI
Front Desk Clerk, Marketing & Property Managing Assistant
12.2018 - 03.2019
Job overview
- Greeted, registered and assigned rooms to hotel or motel guests.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Upsold packages and additional services to customers to drive business revenue.
- Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
- Facilitated successful front desk operations for high-volume hotel.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input and confirmed reservations for guests.
- Provided directions to nearby restaurants or other establishments as requested by guests.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Welcomed large volume of guests and improved overall customer service.
JOANN Fabrics and CraftsRib Mountain, WI
Time Team Member
11.2017 - 12.2018
Job overview
- Worked hard to learn required tasks quickly to maximize performance.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Greeted customers upon entering the store with friendly demeanor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Founding Traditions Farm, WI
Owner- Show Rabbit Breeder
07.2011 - 03.2018
Job overview
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Delivered excellent customer service to clients and fellow employees.
- Coordinated and directed activities for 4H programs
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Devised and implemented marketing strategies to attract new clients.
- Provided leadership support for students through coaching and mentorship programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Adhered to all animal welfare laws while transporting animals between locations.
- Assessed animals for physical characteristics such as conformation, size, color.
- Ensured proper handling techniques were used when working with animals.
- Attended state and national rabbit shows
Elite Cleaning & SecurityMerrill, WI
Insurance Center Security Guard
08.2016 - 12.2016
Job overview
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Responded to alarms, emergencies, and disturbances.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Provided escorts for employees entering and exiting the building after hours.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Footlocker.com Inc.Wausau, WI
Anti Fraud Specialist
08.2015 - 06.2016
Job overview
- Analyzed customer feedback and transactional data to continuously refine fraud detection models.
- Enhanced fraud detection systems by incorporating machine learning algorithms, improving detection accuracy.
- Served as primary contact for fraud claim inquiries.
- Utilized advanced analytics tools to monitor transactions in real-time, reducing the incidence of fraud.
- Performed data analysis to identify patterns or trends indicative of potential fraudulent activity.
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Ensured compliance with all applicable laws, regulations, standards and guidelines pertaining to anti-fraud efforts.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Coordinated with law enforcement agencies regarding criminal fraud investigations.
Local Fire DepartmentRib Mountain, Weston & Schofield, WI
On Call Firefighter Paramedic
06.2014 - 09.2015
Job overview
- Operated pumps, ladders, hoses, hydrants, axes and other specialized tools while fighting fires.
- Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
- Inspected buildings to determine compliance with fire codes and fire prevention protocols.
- Triaged patients to assist emergency workers in administering medical care.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Performed CPR and used defibrillator on cardiac patients.
- Interviewed patients to obtain medical history and details on current issues.
- Demonstrated dedication to providing quality care through continued training and education.
Sach's Party StoreLong Lake, WI
Liquor Store Assistant Manager
09.2012 - 08.2013
Job overview
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Operated point of sale system, opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Performed daily opening and closing duties such as counting registers, setting alarms.
- Answered customer inquiries regarding product features, pricing, and availability.
- Tracked and reordered low-stock items, minimizing gaps in product availability.
- Maintained records related to sales for store management.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Handled customer complaints and issues, resolving them to the customer's satisfaction.
- Placed special orders or called other stores to find desired items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
INTERNATIONAL SPORTS SCIENCE ASSOCIATIONPhoenix, AZ
Nutrition Specialist, Basic Personal Trainer, and Body Builder (non competitive) Trainer
12.2022
University Overview
Certificates Earned: Certified Personal Trainer
NORTHCENTRAL TECHNICAL COLLEGEWausau, WI
Completed coursework towards Fire-Medic
09.2015
University Overview
Graduated Fire 1 & 2 (for WI state firefighter requirement) May 2015 and had some additional certificate courses relevant to fire service from May-June 2015 If I had taken the Advanced Life Support (ALS) Paramedic class, I would have completed the Associate’s Degree. Paramedic class was the only thing I didn’t complete out of the entire program.
Northcentral Technical CollegeWausau, WI
Firefighter from Fire Science
06-2015
NORTHCENTRAL TECHNICAL COLLEGEWausau, WI
EMT-Basic
08.2014
University Overview
Certifications earned: Certified Emergency Technician- Basic Life Support (BLS)
NICOLET AREA TECHNICAL COLLEGERhinelander, WI
Completed coursework towards Lab Technician
05.2014
NICOLET AREA TECHNICAL COLLEGERhinelander, WI
Nursing Assistant
04.2011
University Overview
Certifications earned: Certified Nursing Assistant
Defencify TrainingSalt Lake City, UT
Security Guard Certification from Unarmed Security
06-2024
NORTHERN MICHIGAN UNIVERSITYMarquette, MI
Completed coursework towards Political Science
12.2008
University Overview
This college was picked by my mother and I was forced to attend because I didn't know I could have canceled this myself. I was forced to give up my summer job that I enjoyed, move two hours away into the dorms, and sequentially refused to sign up for more at the end of that semester.
WEST IRON COUNTY HIGH SCHOOLIron River, MI
High School Diploma
05.2008
University Overview
- Firefighter
Skills
- Customer service excellence
- Interpersonal skills
- Decision-making
- Problem-solving aptitude
- Conflict resolution
- Attention to detail
- Emergency response
- First aid certified - CPR/AED
- Security protocol adherence
- Business management
- Market analysis
Certification
- Natural Disaster Preparedness, FEMA TRAINING, 06/01/14
- Triage, FEMA TRAINING, 06/01/14
- Weapons of Mass Destruction, FEMA TRAINING, 06/01/14
- HAZMAT Safety, FEMA TRAINING, 06/01/14
- Denver Security Guard Training Course, DEFENSIFY ONLINE SECURITY TRAINING, 07/01/23
- CPR/AED/First-Aid Certification, NATIONAL CPR FOUNDATION, 05/01/24, 05/31/26
- CPR/AED/First-Aid Certification, AMERICAN HEART ASSOCIATION, 11/01/22, 11/30/24
- HAZMAT certification for public services, Fire & EMS, STATE OF WISCONSIN HAZMAT CERTIFICATION, 01/01/14
- TASER X26P Certified, TASER TRAINING & ARREST CONTROL TACTICS, 12/03/24
Affiliations
- World Travel
- Hiking
- Travel Photography
- European History
Languages
English
Native/ Bilingual
Italian
Limited
Spanish
Limited
Portuguese
Limited
French
Elementary
References
References available upon request.
Timeline
Data Center Security Officer
Inter-Con Security
04.2024 - Current
Dietary Aide
Life Care Centers of America
12.2023 - 05.2024
Full Time Security Agent - O'Hare Intl Airport
ACTS Aviation Security
03.2023 - 06.2023
Ramp Agent
United Airlines- O'Hare Intl Airport
07.2022 - 01.2023
Cargo Ramp Agent- ORD
Swissport USA
09.2021 - 02.2022
Material Handler & Ramp Agent - ORD
Fed Ex Express
05.2021 - 09.2021
Package Handler/Operations Assistant
Fed Ex Ground
11.2020 - 05.2021
Guest Services Agent
Hampton By Hilton
03.2019 - 09.2019
Front Desk Clerk, Marketing & Property Managing Assistant
Rib Mountain Inn Ski Resort
12.2018 - 03.2019
Time Team Member
JOANN Fabrics and Crafts
11.2017 - 12.2018
Insurance Center Security Guard
Elite Cleaning & Security
08.2016 - 12.2016
Anti Fraud Specialist
Footlocker.com Inc.
08.2015 - 06.2016
On Call Firefighter Paramedic
Local Fire Department
06.2014 - 09.2015
Liquor Store Assistant Manager
Sach's Party Store
09.2012 - 08.2013
Owner- Show Rabbit Breeder
Founding Traditions Farm
07.2011 - 03.2018
Freelance Artist (Owner/Operator of This Small Business)
Italian Pitbull Artworks
08.2007 - Current
INTERNATIONAL SPORTS SCIENCE ASSOCIATION
Nutrition Specialist, Basic Personal Trainer, and Body Builder (non competitive) Trainer
NORTHCENTRAL TECHNICAL COLLEGE
Completed coursework towards Fire-Medic
Northcentral Technical College
Firefighter from Fire Science
NORTHCENTRAL TECHNICAL COLLEGE
EMT-Basic
NICOLET AREA TECHNICAL COLLEGE
Completed coursework towards Lab Technician
NICOLET AREA TECHNICAL COLLEGE
Nursing Assistant
Defencify Training
Security Guard Certification from Unarmed Security
NORTHERN MICHIGAN UNIVERSITY
Completed coursework towards Political Science
WEST IRON COUNTY HIGH SCHOOL
High School Diploma
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