Matteo Di Florio
Harrisburg,Pennsylvania
Summary
Efficient professional with a solid background in fast-paced retail environments. Known for outstanding customer service, patience, and empathy, contributing to improved customer experiences and operational efficiency. Eager to leverage skills to further enhance team dynamics and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front End Cashier
Giant Food Stores
Harrisburg, PA
02.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Maintained accurate cash drawer balance throughout shifts to ensure financial integrity.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Supported inventory management by restocking items and monitoring stock levels regularly.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Fast Food Cashier
Chic-Fil-A
Harrisburg, PA
01.2024 - 01.2025
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Approached every question or concern with calm and level-headed approach.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Maintained cleanliness and organization of work area to enhance operational efficiency
Education
High School Diploma -
Harrisburg Christian School
Harrisburg, PA05-2026
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Team player attitude
- Reliability and punctuality
Languages
Italian
Native or Bilingual
Interests
- Team Sports
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- High-Intensity Interval Training
Timeline
Front End Cashier
Giant Food Stores
02.2025 - Current
Fast Food Cashier
Chic-Fil-A
01.2024 - 01.2025
High School Diploma -
Harrisburg Christian School