Matteo Galdino
Windermere
Summary
Polite and attentive employee with a strong track record in customer service, organization, and time management. Demonstrates high motivation and a commitment to continuous improvement while preparing for university. Proven ability to handle challenges effectively and maintain a positive customer experience.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Lifeguard/Swim Instructor
YMCA
Calgary
11.2024 - 10.2025
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored the safety of guests in and around the aquatics area.
- Learned and maintained proficiency in first responder skills, such as First Aid and CPR, to offer individuals in distress optimal support.
- Maintained pool and pool area cleanliness and safety.
- Cooperated with the team to manage emergencies and day-to-day cleaning tasks.
- Crafted specialized lesson plans for all ages and levels of swimmers.
- Actively adapted lessons for diverse learning strategies, and unexpected circumstances.
Host/Busser
Moxies Bar & Grill
Calgary
05.2023 - 07.2024
- Greeted and seated guests in a friendly manner.
- Managed waitlists and reservation systems efficiently.
- Bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and preparation methods to provide high levels of customer service, and promote a dining atmosphere.
- Set up the dining room to promote a welcoming environment, and meet or exceed hospitality and service standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain the positive reputation of the restaurant.
- Efficiently cleaned and polished cups and cutlery.
Office Assistant Intern
The Expert Collective
Calgary
06.2022 - 09.2022
- Maintained accurate inventory of office supplies, ensuring necessary items were always available when needed.
- Office maintenance.
- Designed advertisements and distribution.
- Organized files, developed spreadsheets, and scanned documents to improve organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered calls, and tracked documentation.
- Typed, formatted, and edited correspondence, and other documents.
Education
High School Diploma -
All Saints High School
Calgary, AB, Canada06-2025
Skills
- Customer service
- Team collaboration
- Lesson planning
- File management
- Resident support, communication, and cooperation
- Time management
- Beginner coding, woodwork, and construction experience
- Culinary abilities
- Experience in Mechanics
- Emergency response
- Adaptability
Certification
Standard First Aid CPR/AED Level C (Blended)—Canadian Red Cross, Issued: 2024-02-09
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
References
-Available Upon Request-
Timeline
Lifeguard/Swim Instructor
YMCA
11.2024 - 10.2025
Host/Busser
Moxies Bar & Grill
05.2023 - 07.2024
Office Assistant Intern
The Expert Collective
06.2022 - 09.2022
High School Diploma -
All Saints High School