Summary
Overview
Work History
Education
Skills
Timeline
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Matteo Garcia

San Antonio,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Teaching Assistant/Grader

Marco Learning
03.2022 - Current
  • Provided timely, effective feedback on assignments for students across the county through Marco Learning’s online platform
  • Collaborated with veteran teachers to ensure rubric and expectation aligned scores
  • Communicated with teachers through a combination of Google emails and text messages
  • Only working occasionally during the general school period
  • (August-April)

Customer Support Representative

Foundever/Sitel
12.2022 - 10.2023
  • Went through extensive training in health care terminology and policies
  • Communicated with customers and provided a solution to queries in a timely manner
  • Navigated through several systems to locate customer information
  • Multitasked providing excellent customer service while also navigating through several different complicated programs to located customer documentation
  • Handled sensitive customer details with care and 100% security
  • Responded to 40+ inbound calls from customers daily with a 99% satisfaction rating
  • Connected with customers to address questions and resolve issues through phone and email.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.

Sales Associate

Alex Auto Center
10.2018 - 12.2019
  • Improved overall customer purchasing experiences to promote steady revenue
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Sanitized frequented areas and equipment using approved supplies
  • Collected trash from floors within hallways, bathrooms and work areas
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
  • Restocked supplies, replacing toiletries, liners and soaps
  • Arranged product on shelves following merchandising guidelines
  • Broke down and discarded empty packaging and boxes after stocking products
  • Moved items to designated warehouse areas
  • Maintained neat, safe, and orderly workspace to prevent accidents and injuries
  • Lifted materials of varied weights on regular basis
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements
  • Ensured no damaged or expired items were placed on shelves
  • Stocked shelves with items making sure items were not outdated and brought forward

Education

Associate's Degree -

Palo Alto College
06.2025

High School Diploma -

Dillard McCollum High School
06.2021

Skills

  • Product and Service Knowledge
  • Sales Development
  • Strategy Development
  • Food Safety and Sanitation
  • Stock Management
  • Friendly, Positive Attitude
  • Active Listening
  • Positive Team Player
  • Productivity and Time Management
  • Communication and Interpersonal Skills
  • Physical Stamina
  • Strong Work Ethic
  • Flexible Schedule
  • Adaptable and Flexible
  • Decision Making
  • Microsoft Office
  • Willingness to Learn
  • Basic Mathematics
  • Critical Thinking
  • Work Prioritization
  • Work Planning and Prioritizing
  • Originality and Creativity
  • Speech Writing
  • Draft Presentation
  • Clear Communication
  • Copy Changes
  • Draft Writing
  • Article Writing
  • Creative Thinking
  • Google Drive
  • Grammar Comprehension
  • Grading Assignments
  • Account Management
  • Credit Card Payment Processing

Timeline

Customer Support Representative

Foundever/Sitel
12.2022 - 10.2023

Teaching Assistant/Grader

Marco Learning
03.2022 - Current

Sales Associate

Alex Auto Center
10.2018 - 12.2019

Associate's Degree -

Palo Alto College

High School Diploma -

Dillard McCollum High School

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Matteo Garcia