Matteo Retzlaff

As Team Lead at Exela Technologies, I oversee the day-to-day operations of the Printer support team, ensuring the efficient management and service delivery for various customers. My primary responsibilities include.

- Email Management & Communication: Begin each day by checking my teams and Outlook accounts for important communications from customers, prioritizing urgent requests or updates. Additionally, I review my Gmail account for print server alerts to monitor and address issues with devices, such as paper jams, toner replacements, color toner issues, and error codes.

- Service & Maintenance Planning: Based on incoming alerts, plan and coordinate service needs for printer/copier devices across multiple locations. This includes identifying devices requiring direct service and ensuring that repairs or replacements are promptly scheduled or resolved.

- Inventory & Storage Management: Maintain an organized storage area for toner, spare printers, copiers, and parts. Regularly track and assess stock levels to ensure adequate inventory for service requests and deployments.

- Equipment Ordering & Procurement: Manage equipment ordering based on weekly usage, ensuring that necessary supplies and replacement parts are ordered in a timely manner to meet operational needs.

- Team Leadership & Coordination: Lead and support a team of technicians, coordinating schedules and tasks to ensure efficient operations and customer satisfaction. I provide technical guidance and serve as the point of contact for any issues that arise, facilitating the resolution of customer and team inquiries.

- Ad-Hoc Support & Troubleshooting: As needed, provide hands-on technical support for hardware or software issues at client locations, ensuring minimal downtime and disruption to services.