Matteo Trivedi

• Lead daily operations for a high-volume automotive service environment, supervising 4–8 team members per shift while managing throughput of 1,000–1,500 vehicles per day to meet productivity, quality, and safety goals
• Coordinate labor planning, task assignments, and break schedules based on real-time demand, adjusting staffing levels according to cars per hour to optimize productivity
• Train, coach, and onboard new employees, reinforcing standard operating procedures and safety compliance
• Monitor key performance indicators including throughput, wait times, service quality, and customer satisfaction, making real-time operational adjustments to sustain high-volume output
• Enforce safety standards and proper equipment use, complete incident reports for customer vehicle damage, and support resolution processes to minimize operational and customer impact
• Open and close shifts, manage opening and closing cash tills, and resolve operational issues and customer escalations to maintain service levels and team morale
• Support management with process improvements that increased operational efficiency, consistency, and customer experience in a fast-paced environment

Relevant Coursework:

• Operations Management
• Supply Chain Analytics
• Logistics & Distribution
• Inventory Management
• Marketing Principles
• Business Communication

Achievements:

• Dean's List
• 3.5 GPA