Summary
Overview
Work History
Education
Skills
Timeline
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Matthania Louis

Summary

Committed professional with 6 years of experience a track record of delivering compassionate care and achieving patient satisfaction at Courtyard Nursing Care Center. Expert in vital signs monitoring and patient evaluations, enhancing patient recovery and satisfaction. Passionate Nurse with demonstrated experience in Long term care settings. Proven ability to build strong relationships with patients and families while providing compassionate care. Offers strong task prioritization and organizational skills.

Overview

15
15
years of professional experience

Work History

LPN,

Courtyard Nursing Care Center
06.2018 - Current
  • Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
  • Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
  • Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
  • Administered controlled narcotics, and performed catheterizations.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
  • Adhered to treatment plan instructions when administering medications and treatments to patients.
  • Provided compassionate end-of-life care, ensuring that patients were comfortable and families felt supported during the process.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions from acute care settings to long-term care facilities or home environments.
  • Administered medications and injections to patients.
  • Monitored patient health conditions to report changes to assigned physician.
  • Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.

Security Assistant

Allied Universal Security
08.2016 - 12.2017
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Customer Service Associate

Stop & Shop
01.2009 - 08.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

License Practical Nurse -

Medical Professional Institute
Malden, MA
10.2016

Skills

  • Vital signs monitoring
  • Medical Documentation
  • Geriatric Nursing
  • Catheter Care
  • Compassionate Care
  • Diabetes management
  • End of life care
  • Rehabilitation Nursing
  • Wound Care
  • Vital signs
  • Direct Patient Care
  • EMR / EHR
  • Documenting intake
  • Caregiving skills
  • Geriatric Care
  • ADL Assistance
  • Patient Intake
  • Dementia Knowledge and Care
  • Specimen Collection
  • Call Answering and Assistance

Timeline

LPN,

Courtyard Nursing Care Center
06.2018 - Current

Security Assistant

Allied Universal Security
08.2016 - 12.2017

Customer Service Associate

Stop & Shop
01.2009 - 08.2015

License Practical Nurse -

Medical Professional Institute

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Matthania Louis