Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Matthew Abbott

Greenville,United States

Summary

Experienced in customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizing persuasive communication techniques to drive sales and foster customer loyalty. Demonstrated success in collaborating with team members to achieve sales objectives and maintain a positive store environment. Seeking a full-time role that presents professional challenges and allows leveraging interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
years of professional experience
1
Certification

Work History

Cos Plus World Market

Sales Associate
10.2018 - 12.2022

Job overview

  • Assisted customers, resolving issues promptly to enhance satisfaction and loyalty
  • Collaborated with team to meet and exceed sales targets, driving store success
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

East Carolina University
Greenville, NC

Bachelor's degree from communications
12.2024

University Overview

  • Study Abroad: Poland, International News and Graduate Level Intercultural Communication
  • Dean's List: Fall 2023
  • Chancellor's List: Fall 2024

Skills

  • Data Analysis
  • Problem Solving
  • Team Collaboration
  • Interpersonal Communication
  • Strategic Communication
  • Social Media Marketing
  • Customer service

Certification

  • Apr2024 - May2026
  • Social Media Marketing
  • HubSpot Academy

Timeline

Sales Associate
Cos Plus World Market
10.2018 - 12.2022
  • Apr2024 - May2026
  • Social Media Marketing
  • HubSpot Academy
East Carolina University
Bachelor's degree from communications
Matthew Abbott