Matthew Abramowitz
Monroe
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
16
16
years of professional experience
Work History
Account Manager
TemPositions
2019.10 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Identified new business opportunities through market research and competitor analysis, driving expansion into untapped territories.
- Collaborated with marketing team to create targeted promotional campaigns that generated significant leads for the sales department.
- Established rapport with potential customers at industry events, expanding brand reach while gathering valuable market insights.
Guest Services Concierge
Hyatt Regency Greenwich CT
2015.09 - 2019.10
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Trained new team members on best practices in customer service, fostering a culture of excellence within the department.
- Coordinated transportation arrangements for guests, ensuring punctuality and convenience during their stay.
- Maintained detailed knowledge of hotel amenities, allowing for accurate promotion of services to guests.
- Promoted positive customer relations by anticipating guest needs and providing tailored recommendations for local attractions and dining options.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Sales Associate/Stock Room Associate
Nike Company Store
2011.10 - 2015.09
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Cross-trained existing employees to maximize team agility and performance.
- Managed returns, exchanges and refunds in accordance with store policy.
Intern/ Production Assistant
SportsNet New York LLC
2008.09 - 2010.07
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Science - Sports Management
St. John's University
Jamaica, NY05.2010
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship Building
- Sales Development
- Goal-Oriented
- Customer Relationship Management (CRM)
- Contract Negotiation
- Sales expertise
- Sales Forecasting
- Order Processing
- Client Relationship Management
Affiliations
- FELO-Fairfield Emerging Leaders Organization Board Member
Timeline
Account Manager
TemPositions
2019.10 - Current
Guest Services Concierge
Hyatt Regency Greenwich CT
2015.09 - 2019.10
Sales Associate/Stock Room Associate
Nike Company Store
2011.10 - 2015.09
Intern/ Production Assistant
SportsNet New York LLC
2008.09 - 2010.07
Bachelor of Science - Sports Management
St. John's University
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