Matthew Abreu
Staten Island,NY
Summary
Proven team player with a track record of enhancing team efficiency and customer satisfaction at Target. Skilled in customer service and Microsoft Office, adept at problem-solving and fostering positive environments. Demonstrated leadership by training new employees and excelling in high-pressure situations. Achieved significant improvements in workplace organization and customer service delivery. Also very familiar with social media and content creation.
Overview
2
2
years of professional experience
Work History
Team Member
Target
05.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Gained leadership experience while training newer employees
- Learned to deal with customers efficiently and with a positive attitude
Ice Cream Server
Eggers Ice Cream Parlor
06.2022 - 06.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Bachelor of Science - Marketing
Baruch College of The City University of New York
New York, NY05.2025
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Social Media Use/Content Creation
- Microsoft Excel, Powerpoint, Office, Word
Timeline
Team Member
Target
05.2023 - Current
Ice Cream Server
Eggers Ice Cream Parlor
06.2022 - 06.2023
Bachelor of Science - Marketing
Baruch College of The City University of New York