Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Acosta

Charlotte,NC

Summary

Skilled Maintenance Supervisor

Developing schedules and overseeing team operations. Strong mechanical aptitude and problem solving skills. Focused on preventative maintenance and knowledgable to diagnose system troubles and propose solutions that save money and time.

Overview

17
17
years of professional experience

Work History

Service Manager

Cortland
12.2021 - Current
  • Met with residents to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Maintained effective customer service by responding to service requests quickly to increase overall scores/ratings.
  • Followed up with customers during and after installations to verify satisfaction.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance and construction or rehabilitation projects for an apartment community.
  • Oversee apartment inspections (fire inspection, pool inspection, quarterly pm's, light checks, etc.)

Maintenance Supervisor

Highmark, Inc.
05.2021 - 12.2021
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Developed and implemented employee incentive programs to promote top performance.
  • Paid close attention to guidelines, specifications and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks and maintaining high standards of safety and work quality.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Service Manager

Greystar Real Estate Partners LLC
11.2018 - 12.2020

Overseeing the maintenance team, while completing related maintenance duties, to include:

• Coordinate service and janitorial staff into a priority work schedule

• Ensure the completion of all non-emergency service requests

• Inspect community continuously, recording and correcting deficiencies

• Order necessary supplies and parts within budgetary guidelines

• Oversee keys control

• Monitor vendor performance and ensures compliance with Greystar guidelines

• Conduct monthly Preventative Maintenance Schedule

• Conduct Monthly & Quarterly Safety Meetings and monitor direct reports’ adherence to Greystar safety guidelines

• Manage make-ready timeline per regional guidelines, keeping down time to a minimum

• Monitor, minimize, and manage maintenance personnel overtime

• Keep Emergency Response Plan updated and current to ensure optimal execution and implementation when necessary

• Strive to perform maintenance duties in most cost-effective manner

• Ensure notification is left in an apartment unit each time a service is performed

• Maintain a service-oriented environment by exhibiting a professional appearance and attitude

• Participate in CMP compliance process with direct reports, if any

• Other duties as assigned

  • Knowledgable in Onesite and Ops Technology

Maintenance Technician

Greystar Real Estate Partners LLC
11.2017 - 11.2018
  • Electrical, plumbing, carpentry, masonry and painting
  • Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors
  • Make ready units for new move‐ins
  • Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems
  • Responsible for 24 hour emergency maintenance
  • Schedule and complete preventative maintenance program
  • Pool maintenance experience
  • Coordinate special projects as directed
  • HVAC Certification universal
  • Clean and repair building fixtures including lights, locks, windows, doors, screens, walls, floors, gutters and drains
  • Perform routine preventive maintenance to ensure that building systems operate efficiently and that the physical condition of buildings do not deteriorate.
  • Perform maintenance tasks such as carpentry, painting, plumbing and electrical repairs to ensure that the building is properly maintaine
  • Perform maintenance tasks such as carpentry, painting, plumbing and electrical repairs to ensure that the building is properly maintained
  • Trained junior maintenance professionals on correct repair procedurec
  • Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues
  • Troubleshot and diagnosed problems with mechanical and electrical systems and equipment
  • Used power and hand tools to complete repairs in a safe and accurate manner
  • Accurately completed service reports and warranty forms
  • Followed standards and procedures to maintain safe work environment.

Groundskeeper

Greystar
04.2017 - 11.2017
  • Porter/groundskeeper Ensure property appearance meets or exceeds Greystar standards at all times including community office, model apartment, amenity areas, etc.
  • Assists team by offering support for community functions.
  • Assure a world class level of service to new residents by assuring that their move into their new home meets or exceeds their expectations perform regular custodial duties around the property and maintain the common areas, including sweeping, mopping, vacuuming, dusting, and removing trash.
  • Complete grounds work as directed by Community Manager which may include picking up trash, blowing the parking area and sidewalks, etc.
  • Cleaning dumpster areas, trash termination rooms and trash chute rooms daily.
  • Thoroughly clean breezeways by removing cobwebs, bugs in lights, mopping floors and wiping down doors.
  • Effectively communicate with residents, guests, visitors and staff as needed.
  • Complete service orders in an efficient and timely manner.
  • Perform other miscellaneous duties as assigned.
  • Performing scheduled water cleaning using chemicals such as chlorine.
  • Documenting all chemical levels and equipment readings.
  • Testing the quality of water while cleaning the units of filtration.
  • Cleaned pools, fountains, & filters daily.
  • Kept up with the safe distribution of chemicals & maintained PH levels on all fountains and pools on the property.
  • Maintained pumps and other equipment to keep working order.
  • Assisted in the opening and closing of pools at the beginning and end of the season.
  • Followed and maintained a tight service schedule.
  • Worked well unsupervised and under deadlines.

Shipping And Receiving Clerk

Richter Precision Inc
01.2016 - 04.2017
  • Receive and process warehouse stock products (pick, unload, label, store).
  • Perform inventory controls and keep quality standards high for audits.
  • Keep a clean and safe working environment and optimize space utilization.
  • Complete diary logs into inventory.
  • Report any discrepancies.
  • Communicate and cooperate with supervisors and coworkers.
  • Operate and maintain preventively warehouse vehicles and equipment.
  • Follow quality service standards and comply with procedures, rules and regulations.
  • Stacked and transported all overstock to storage areas.
  • Divided cargo received by account Number and intended location.
  • Maintained accurate stock records and schedules.
  • Reported all equipment failures and malfunctions to supervisor.
  • Coordinated with freight forwarders to expedite international shipments.
  • Picked up incoming stock and delivered materials to designated locations.
  • Tagged all inbound merchandise with receiving date.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Loaded and unloaded pieces into boxes for shipment.

Scooter Tech

Super Cycles and Scooters
01.2011 - 01.2015
  • Collaborate with staff to list expected deliveries.
  • Receive shipments and sign paperwork upon receipt.
  • Unload packages from incoming trucks.
  • Inspect contents to ensure they are undamaged.
  • Verify packages according to order and invoices.
  • Read and comprehend instructions and follow established procedures.
  • Collect all material and equipment needed to begin the process.
  • Take precision measurements to ensure perfect fit of components.
  • Select or modify components according to measurements and specifications.
  • Align material and put together parts to build more complex output to ensure highest quality.
  • Maintain equipment in good condition.
  • Keep records of production quantities and time.
  • Report on issues, malfunction or defective parts.

Tire Lube Express Manager

Walmart
01.2011 - 12.2011
  • Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.
  • Recruit, train, supervise and appraise human resources.
  • Cater to clients or personnel's concerns.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and follow problems through to resolution.
  • Set a clear mission and deploy strategies focused towards that mission.
  • Maintain an orderly workflow according to priorities.

Logistics Team Member

Target
01.2008 - 01.2010
  • Unload trailer from distribution center.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Assess customers needs and provide assistance and information on product features.
  • Welcome customers to the store and answer their inquiries.
  • Follow and achieve department's sales goals on a monthly, quarterly and yearly basis.
  • Go the extra mile" to drive sales.
  • Maintain in-stock and presentable condition assigned areas.
  • Actively seek out customers in store.
  • Remain knowledgeable on products offered and discuss available options.
  • Process POS (point of sale) purchases.
  • Cross sell products.
  • Handle returns of merchandise.
  • Team up with co-workers to ensure proper customer service.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales.

Clerk

Kangaroo Express
01.2008 - 01.2010
  • Collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts.
  • Clean, collect, and dispose outside trash.
  • Basic math and customer service skills.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Followed merchandising guidelines to present visually appealing displays.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.

Delivery Driver/Assembler

Whole Sale Furniture
01.2009 - 01.2009
  • Assembly of furniture include adjusting, trimming, fitting parts, inspecting wood, ensuring quality standards, handling material orders and placing orders on pallets.
  • The usage of equipment such as screwdrivers, drawer machines, and staple guns.
  • Deliver a wide variety of items to different addresses and through different routes.
  • Follow route and time schedule.
  • Load, unload, prepare, inspect and operate delivery vehicle.
  • Handle paperwork, plan routes.

Education

High School Diploma - undefined

Conway High School
Conway, SC
2007

Skills

  • Knowledgable in Onesite, Yardi, Ops Technology and Leonardo247
  • Installation of new HVAC Systems
  • Highly skilled in plumbing and HVAC
  • Replaced ballasts in light fixtures and installed new light fixtures
  • Performed plumbing duties to include: replace and repair leaking pipes both indoor and outdoor, replace and repair toilets together with pulling old fixtures and setting new ones and replace and repair faucet fixtures
  • Basic carpentry, closing, customer satisfaction, databases, delivery, doors, features, forklift, HVAC, Inspection, inventory control, management
  • Skills, math, office, organizational, Plumbing, HVAC repairing, safety, sales, troubleshoot, warehousing, workflow
  • Renovation
  • Preventive and reparative maintenance
  • Performed general maintenance
  • Duties to include: replacing door locks, caulking, patching sheetrock holes, painting and performed HVAC duties and all service calls/work
  • Chemically treated and maintained 2 swimming pools
  • Performed any electrical duties including replacing breakers up to 100amps
  • Switches/outlets, run new circuits, and replace any component
  • Added switches and equipment failure and completed
  • Receptacles/breakers, installed all system replacements

Accomplishments

  • CPO Certified 
  • Certified EPA Certified
  • Ability in using tools and machinery.
  • Proven experience as forklift (most warehouse lifts/heavy machinery) operators.
  • Pay very good attention to detail and familiarity with industrial equipment.

Timeline

Service Manager

Cortland
12.2021 - Current

Maintenance Supervisor

Highmark, Inc.
05.2021 - 12.2021

Service Manager

Greystar Real Estate Partners LLC
11.2018 - 12.2020

Maintenance Technician

Greystar Real Estate Partners LLC
11.2017 - 11.2018

Groundskeeper

Greystar
04.2017 - 11.2017

Shipping And Receiving Clerk

Richter Precision Inc
01.2016 - 04.2017

Scooter Tech

Super Cycles and Scooters
01.2011 - 01.2015

Tire Lube Express Manager

Walmart
01.2011 - 12.2011

Delivery Driver/Assembler

Whole Sale Furniture
01.2009 - 01.2009

Logistics Team Member

Target
01.2008 - 01.2010

Clerk

Kangaroo Express
01.2008 - 01.2010

High School Diploma - undefined

Conway High School
Matthew Acosta