Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Matt Adams

Matt Adams

Atlanta,GA

Summary

Detail-oriented and customer-focused professional with experience in administrative operations, customer relations, and problem resolution. Adept at handling customer inquiries, managing claims, and ensuring efficient processing with a high level of accuracy. Strong organizational skills, and the ability to multitask effectively in fast-paced environments. Holds certifications in digital marketing, e-commerce, and basic life support. Currently expanding knowledge in web design and development, including Python, HTML, CSS, and JavaScript, and actively working toward web developer certifications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Swim Instructor |

Swimmerman
Atlanta, GA
07.2024 - Current
  • Collaborated with parents and guardians to address concerns and outline student progress.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Set up equipment and weights for use by class participants.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.

Assistant Manager |

The Sugar Shack
Orange Beach, AL
05.2020 - 02.2023
  • Provided consistent supervision of staff and managed inventory.
  • Managed daily operations, including inventory oversight, and staff supervision.
  • Maintained accurate records, and assisted with administrative tasks to support business operations.

Professional Residential Cleaner |

Odjober Cleaning
Gulf Shores, AL
04.2019 - 02.2023
  • Established and nurtured strong relationships with clients, resulting in a 62% increase in customers.
  • Directed the management of scheduling and invoicing processes along with maintaining service records.
  • Guaranteed immaculate upkeep and systematic arrangement in client residences.

Education

High School Diploma -

Penn Foster
05-2019

Skills

  • Customer service
  • Progress tracking
  • Client communication
  • Team collaboration
  • Positive reinforcement
  • Conflict resolution
  • Time management
  • Relationship building

Certification

  • Digital marketing and E-commerce
  • Basic Life Support and CPR

References

References available upon request.

Timeline

Swim Instructor |

Swimmerman
07.2024 - Current

Assistant Manager |

The Sugar Shack
05.2020 - 02.2023

Professional Residential Cleaner |

Odjober Cleaning
04.2019 - 02.2023

High School Diploma -

Penn Foster

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