Matthew Alabran

When initially hired, I was a customer service representative through a temp agency. I was then hired as a permanent employee. I was promoted to a Flex Supervisor position to cover hours when the Lead Supervisor was not available. I was eventually promoted to the Lead Supervisor position. In between projects, the call center work was limited, and I worked in the field as a technician installing digital electric meters. I was a technician for approximately a year and half. I was brought back into the office to begin setting up the call center for the upcoming project. Additionally, I was given the Warehouse Manager position to prepare inventory for one of the two projects. My duties were loading and unloading 10+ work vehicles daily with the proper inventory and receiving a forklift certification. When the call center coverage was needed again, I moved back to the Call Center Manager position. In addition, I assumed the responsibility of customer claims and complaints. For the project, I oversaw printing/sending letters to customers to notify them of electric exchanges to take place. Over the years, I’ve had the following responsibilities: answering inbound/outbound calls, responding to customer voicemails, communicating with clients, submitting, claims/complaints, logging customer threats, scheduling appointments, dispatching work/appointments to Technicians, submitting employee time cards, conducting interviews/hiring customer service representatives, calling interview candidates to schedule interviews for the Technician position, training new hires, quality control audits to verify correct information inputted by Technicians, organizing warehouse material/supplies, and speaking to our field personnel management team to resolve customer issues. For Microsoft Office, I’ve worked with Outlook, Word, Access and Excel.