Matthew A. Lange
Brooke Army Medical Center
St. Hedwig,TX
1
Certification
13
years of professional experience
Transformational leader in healthcare administration with over 20 years of experience in clinical operations and team leadership. Skilled in driving organizational change and optimizing processes to enhance patient outcomes and service quality. Expertise in fostering team performance and compliance within complex military and clinical environments. Strong communicator with a focus on inspiring teams to achieve strategic objectives.
Work History
Program Coordinator
2 Years 11 Months- Oversaw administrative and technical operations for Pathology and Cytopathology Graduate Medical Education (GME) programs, ensuring compliance with Accreditation Council for Graduate Medical Education (ACGME) standards and managing training documentation and personnel readiness.
- Coordinate program requirements, compliance audits, and resident scheduling using systems including New Innovations, DMHRSi, MODS, and ACGME (ADS).
- Managed budget and travel logistics for 23 staff members, maintaining fiscal responsibility while supporting training continuity.
- Acted as liaison between program leadership, residents, and hospital administration, streamlining communication and enhancing program efficiency.
Non-Injury Auto Adjuster
6 Months- Delivered high-level customer service and claims resolution for over 100 members daily. Investigated, evaluated, and settled complex automotive claims while ensuring compliance with state regulations and internal policies.
- Utilized analytical and decision-making skills to resolve disputes, ensuring protection of company and member interests.
- Acknowledged for maintaining professionalism, empathy, and accuracy while managing high-pressure situations.
Senior Advisor, Student Detachment
1 Year- Advised senior command on personnel matters, impacting over 200 military personnel and medical trainees.
- Directed training and mentorship programs, enhancing leadership and readiness across units.
- Developed tracking system improving medical readiness to 99% brigade-wide.
- Guided organizational restructuring initiatives, facilitating mission continuity during transitions.
Advisor to Chief of Surgery
2 Years- Advised senior command on all matters concerning over 200 military personnel and medical trainees.
- Led operations for 162 clinical and administrative staff across 14 clinics within the Department of Surgery.
- Improved patient satisfaction from 75% to 96% by redesigning scheduling workflows, saving 4,500 labor hours in six months.
- Guided organizational restructuring initiatives to maintain mission continuity and optimize team effectiveness.
- Spearheaded COVID-19 response and safety protocols, ensuring 100% personnel screening.
- Oversaw compliance and quality assurance processes, driving continuous improvement across medical operations.
- Oversaw compliance, quality assurance, and process improvement.
- Spearheaded COVID-19 response and safety protocols, achieving 100% personnel screening compliance.
- Achieved zero deficiencies during 2021 Joint Commission Survey.
Drill Sergeant
3 Years- Trained 250 recruits per cycle in leadership, ethics, and physical fitness, fostering development of future leaders.
- Selected as top-performing Drill Sergeant by Command leadership.
- Facilitated Equal Opportunity and inclusion training for 300+ personnel, promoting a culture of respect and diversity.
- Implemented operational improvements reducing administrative processing time by 50%.
Clinic Manager, ENT Clinic
2 Years- Directed operations for the ENT clinic serving 60,000 patients, managing schedules, surgical operations, and supply chain worth over $1.2M.
- Developed appointment template that cut surgery wait times by two weeks.
- Provided over 200 hours monthly of surgical and clinical support services to enhance patient care.
Education
Associate of Arts
- Business Management (Coursework)
Skills
Healthcare Operations
Compliance & Quality Control
Process Improvement
Program management
Budget & Resource Allocation
Team Management
Team Development
Training and Mentorship
Data-Driven Decision Making
Risk Management
Strategic planning
Office administration
Certification
- Senior Leaders Course
- Advanced Leaders Course
- Drill Sergeant Course
- Equal Opportunity Leaders Course
- Master Resilience Trainer
- Department of Defense Cyber Awareness & Information Assurance
- OSHA / Joint Commission Compliance
- Property & Casualty License
- Security Clearance: Active Secret
Awards & Recognition
- Awarded for Superior Leadership, Eisenhower Army Medical Center, 2021
- Top Performing Drill Sergeant, 188th Medical Battalion
- Commendation for Zero Findings – Joint Commission Survey, 2021
- Recognized for Exceptional Process Optimization, Department of Surgery
Timeline
Program Coordinator
Brooke Army Medical Center
09.2023 - CurrentRead More
Non-Injury Auto Adjuster
United Service Automobile Association (USAA)
03.2023 - 09.2023Read More
Senior Advisor, Student Detachment
United States Army
01.2021 - 01.2022Read More
Advisor to Chief of Surgery
Eisenhower Army Medical Center
01.2019 - 01.2021Read More
Drill Sergeant
188th Medical Battalion
01.2016 - 01.2019Read More
Clinic Manager, ENT Clinic
Blanchfield Army Community Hospital
01.2014 - 01.2016Read More
Odessa College
from Business Management (Coursework)
Read More
American Military University
Associate of Arts
Read More