Matthew Alcoreza
Irvine,CA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Server
All That BBQ
04.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Food Runner
All That BBQ
04.2017 - 04.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Restocked food supplies in kitchen and organized storage areas.
Server
Chai Lan
01.2017 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Computer Science
Irvine Valley College
Irvine, CA05.2022
High School Diploma -
Irvine High School
Irvine, CA06.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Cleanliness standards
- High-volume dining
- Service prioritization
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Dependable and Responsible
Playing video games
I enjoy playing video games on my free time, and being able to play with friends from across the world. I also a bit competitive when it comes to games especially if it's a team game. I also do enjoy puzzle game and finishing it gives me the satisfaction.
Languages
Tagalog
Native or Bilingual
Timeline
Server
All That BBQ
04.2019 - Current
Food Runner
All That BBQ
04.2017 - 04.2019
Server
Chai Lan
01.2017 - 03.2017
Associate of Science - Computer Science
Irvine Valley College
High School Diploma -
Irvine High School