Matthew A. Lennon
Columbus,US
Overview
18
18
years of professional experience
Work History
General Manager
Donatos Pizzeria
Columbus, US
03.2022 - Current
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Consistently place in top 3 of all goal metrics within a district of 8 stores
District Manager
SNAP FITNESS
, US
01.2018 - 03.2022
- Company Overview: US
- Oversaw financial and maintenance operations for 5 locations
- Responsible for hiring, training, and firing employees
- Presided over up to 8 managers at a time
- In charge of scheduling
- Successfully ran highly efficient clubs during staffing shortages
- Worked alongside our personal training department and helped incorporate sales processes that now generate $70k annually in revenue
- Undertook, oversaw, and completed renovations to 3 locations
- Was able to keep all clubs within or below budget on an annual basis
- Contributed to all 5 clubs operating with more memberships than they had in their nine years of business by February of 2020
- Regained pre Covid membership numbers (our highest ever) and have now increased membership base to all-time highs at 4 out of 5 clubs as of December 2022
- Undertook the 'Emergency Credit Voucher Program' during Covid closure
- Program generated approximately $10k in revenue during club closures
- 2020 Snap franchise 'Manager of the Year' award finalist chosen from over 2,000 clubs nationwide
- Created 2 full-time positions through staff restructuring which generated an annual savings of $20k
- Project Manager on 4 month $65k renovation
- US
CLUB MANAGER
SNAP FITNESS SHORT NORTH
, US
08.2014 - 12.2018
- Company Overview: US
- Consistently led all other clubs in the district in total monthly membership sales
- Outperformed four other clubs in personal training sales during the district competition by a $7,500 margin.
- Implemented processes which curbed company spending downward by 15%
- Created business partnerships which grossed an additional $15k annually
- Grew membership base 30% in one month by acquiring 80 new members through proactive business outreach
- Promoted to District Manager
- US
CLUB MANAGER
SNAP FITNESS GERMAN VILLAGE
, US
05.2014 - 08.2014
- Company Overview: US
- Increased member base by 15% during 4 month tenure
- Promoted to manage Short North location
- US
Retail Relationship Banker
Chase
COLUMBUS, US
05.2012 - 05.2013
- Company Overview: COLUMBUS, Ohio
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Helped place clients in the best possible products to ensure they were maximizing what Chase had to offer
- COLUMBUS, Ohio
Manager
Citizens Bank
COLUMBUS, US
09.2006 - 05.2012
- Company Overview: COLUMBUS, Ohio
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- COLUMBUS, Ohio
Education
Skills
- Leadership and team building
- Customer relationship management
- Team leadership
- Staff training/development
References
- Joseph Capuano, Snap Fitness, President/Co-Founder, 614-315-3484, Tony@SnapColumbus.com
- Adam Lynn, Prime Social Group, Owner, 212-380-7300, Adam@PrimeSocial.com
Timeline
General Manager
Donatos Pizzeria
03.2022 - Current
District Manager
SNAP FITNESS
01.2018 - 03.2022
CLUB MANAGER
SNAP FITNESS SHORT NORTH
08.2014 - 12.2018
CLUB MANAGER
SNAP FITNESS GERMAN VILLAGE
05.2014 - 08.2014
Retail Relationship Banker
Chase
05.2012 - 05.2013
Manager
Citizens Bank
09.2006 - 05.2012