Matthew Alexander
Indio,California
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Service Advisor
Caliber Collision
09.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Dispatch Security Officer
Agua Caliente Casino
10.2016 - 09.2021
- Enhanced security measures by implementing an efficient dispatch system for timely officer deployment.
- Collaborated with team members to develop more effective patrol routes, resulting in better area coverage.
- Assisted management in developing comprehensive emergency response plans for various situations.
- Maintained accurate logs of incidents and dispatched officers, ensuring proper documentation for future reference.
Receiving
The Lighthouse
02.2016 - 05.2016
- Completed receiving, in-process and final inspections on different manufactured components.
- Oversaw storeroom and receiving area for factory with up to 5 employees.
Program Counselor
Philmont Boy Scout Ranch
06.2015 - 08.2015
- Enhanced program effectiveness by developing and implementing comprehensive counseling strategies.
- Increased participant satisfaction through tailored support and guidance in various program aspects.
- Managed rifle range as a certified Range Safety Master for the boy scouts and adults at the camp.
- Range Safety Officer certified by NRA.
- Conducted Search and Rescue operations for injured, missing, or ill persons at the camp.
Park Aide - Search and Rescue
California State Parks
01.2015 - 05.2015
- Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
- Ensured park safety by conducting regular facility inspections and promptly reporting maintenance issues.
- Educated visitors about park rules, regulations, and conservation efforts to promote environmental awareness.
- Supported emergency response efforts by effectively communicating critical information to relevant personnel.
- Reported park conditions to the National Weather Service daily.
Education
No Degree - General Education
College of The Desert
Palm Desert, CAHigh School Diploma -
La Quinta High School
La Quinta, CA06.2010
Skills
- Service Recommendations
- Documentation And Reporting
- Quality Control
Timeline
Service Advisor
Caliber Collision
09.2021 - Current
Dispatch Security Officer
Agua Caliente Casino
10.2016 - 09.2021
Receiving
The Lighthouse
02.2016 - 05.2016
Program Counselor
Philmont Boy Scout Ranch
06.2015 - 08.2015
Park Aide - Search and Rescue
California State Parks
01.2015 - 05.2015
No Degree - General Education
College of The Desert
High School Diploma -
La Quinta High School