Efficiently managed high-pressure situations while ensuring exceptional customer service.
Played a key role in implementing and configuring a POS system, including integrating it with the restaurant's Wi-Fi network, and ensuring seamless connectivity across devices.
Optimized network settings to support real-time transaction processing, and enhance system reliability during peak hours.
Developed positive relationships with guests, and collaborated effectively with team members to deliver a superior dining experience.
Assisted in training new staff members, including providing guidance on using the POS system, and troubleshooting basic technical issues.
Pro Shop Associate
Tampa Bay Skating Academy
Oldsmar, FL
12.2019 - 01.2021
Provided expert knowledge of merchandise and machinery to address customer inquiries and demonstrate proper use and maintenance of products.
Conducted daily assessments of inventory and sales reports to ensure accurate stock levels and financial reporting.
Oversaw and executed daily operations, including opening and closing procedures.
Education
Bachelor of Arts - Computer Science
Florida State University
Tallahassee, FL
01-2024
Associate of Arts -
St. Petersburg College
Clearwater, FL
01-2022
Skills
Proficient in programming languages: Unix, C, C#, Java, and Python
POS system configuration and network optimization
Customer service and operational management
Inventory management and sales reporting
Equipment maintenance and technical troubleshooting