Matthew Ali
Allentown,PA
Summary
Very strong customer service skills. Enjoy working with animals and customers to deliver an exceptional experience. Looking for a long term career and growth within the company.
Overview
6
6
years of professional experience
Work History
Sales Clerk
Fine Wine and Spirits
Bethlehem, PA
07.2023 - 06.2024
- Organized store by returning merchandise to proper areas and restocked displays.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed payments and bagged items for customer check out.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Performed regular inventory counts to ensure accurate records were maintained.
- Followed instructions to properly arrange merchandise items.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Ensured that promotional materials were adequately stocked at all times.
- Performed price checks for items requested by customers when needed.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Put new merchandise on shelves and racks in attractive arrangements.
- Computed purchases and received and processed cash or credit payment.
- Assisted customers with product, promotion and policy information.
Crew Member
McDonald's Restaurant
Allentown, PA
05.2021 - 04.2022
- Organized and restocked supplies to support operations and team productivity.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Wiped down tables and equipment, swept and refilled stock.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Brewed and served coffee and tea with preferred add-ins.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Scrubbed and polished counters to remove debris and food.
- Served food quickly for positive guest experiences.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Veterinary Assistant Intern
Allentown Animal Clinic
Allentown, PA
10.2020 - 07.2021
- Sterilized and maintained veterinary care instruments and equipment.
- Restocked supplies in exam rooms or treatment areas.
- Recorded patient histories accurately and completely.
- Provided emotional support to pet owners dealing with difficult diagnoses or end-of-life decisions.
- Tracked and scheduled follow-up appointments for animal treatment.
- Performed clerical duties such as answering phones and scheduling appointments.
- Delivered excellent service to pet owners to drive repeat business.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Helped maintain a clean environment throughout the facility.
- Handled and restrained animals following safety requirements and procedures.
- Observed animals' behavior to detect signs of pain or distress.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
Crew Member
McDonald's Restaurant
Bethlehem, PA
03.2018 - 05.2020
- Organized and restocked supplies to support operations and team productivity.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Upheld high standards of productivity and quality in operations.
- Wiped down tables and equipment, swept and refilled stock.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Presented orders to guests within anticipated service times.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Package Handler
FedEx
Northampton, PA
01.2019 - 02.2020
- Participated in regular safety meetings and training sessions.
- Assisted in loading delivery trucks with prepared packages.
- Assisted in inventory management and stock replenishment activities.
- Maintained a clean work environment by removing debris from the loading dock area.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Collaborated with team members to improve workflow and increase productivity.
- Used scanners to track parcel information, condition or receipt.
Education
High School Diploma -
Executive Education Academy Charter School
Allentown, PA05-2020
Skills
- Bagging
- Hospitality and accommodation
- Accurate money handling
- Cash handling
- Relationship building
- Inventory control
- Merchandising ability
- Store maintenance
- Merchandising
- Customer follow-up
- Product knowledge
- Returns processing
- Cash register operation
- Product recommendations
- Stock management
Volunteering
- Musikfest
- Midway Manor Community
- Immaculate Church
- Executive education Academy Charter School
References
- Lisa Stella-Ali Lehigh County Deputy of Recorder of Deeds. Phone number 610.462.9968
- Andrew Waldron Team Leader at Executive Education Academy Charter School. Phone number 610.737.3902
Timeline
Sales Clerk
Fine Wine and Spirits
07.2023 - 06.2024
Crew Member
McDonald's Restaurant
05.2021 - 04.2022
Veterinary Assistant Intern
Allentown Animal Clinic
10.2020 - 07.2021
Package Handler
FedEx
01.2019 - 02.2020
Crew Member
McDonald's Restaurant
03.2018 - 05.2020
High School Diploma -
Executive Education Academy Charter School