Matthew Allen
St. Petersburg
Summary
Reliable Shift Leader with 6 years in food and service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
13
13
years of professional experience
Work History
Barback/Restaurant Server
Ricky Ts Bar And Grill
04.2023 - Current
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
- Operated POS system to collect payments from customers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Assisted with bussing tables and cleaning up spills.
- Provided attentive service and proactively assessed guest needs.
Bartender
Buya Ramen
12.2022 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Shift Leader
Nauti Parrot Dock Bar
05.2021 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Bartender
Fancys Southern Cafe
03.2022 - 05.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Froggy's At The Lake Resort
07.2022 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour.
Sales Consultant
Sam Galloway Ford
01.2020 - 05.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Sales Consultant
Jerry Damson Honda
01.2019 - 01.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Front of House Manager
Edelweiss Burger
10.2018 - 01.2019
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
Enlisted Soldier
National Guard
04.2011 - 04.2017
- Operated and maintained armored vehicles.
- Secured and protected military property, assets and personnel.
- Implemented tactics, procedures, and techniques for defense systems.
- Engaged targets in low-light conditions with night vision equipment.
Education
Diploma - General Studies
Mc Cook Senior High School
Mccook, NE05.2011
Skills
- Sales Reporting
- Training Assistance
- Conflict Resolution
- Administration and Reporting
- Assigning Work
- Role Modeling
- Managing Operations and Efficiency
- Interpersonal Relations
- Verbal and Written Communication
- Customer Service Management
- Sales Expertise
- POS System Operations
- Negotiation and Conflict Resolution
Timeline
Barback/Restaurant Server
Ricky Ts Bar And Grill
04.2023 - Current
Bartender
Buya Ramen
12.2022 - 05.2024
Bartender
Froggy's At The Lake Resort
07.2022 - 09.2022
Bartender
Fancys Southern Cafe
03.2022 - 05.2022
Shift Leader
Nauti Parrot Dock Bar
05.2021 - 10.2022
Sales Consultant
Sam Galloway Ford
01.2020 - 05.2021
Sales Consultant
Jerry Damson Honda
01.2019 - 01.2020
Front of House Manager
Edelweiss Burger
10.2018 - 01.2019
Enlisted Soldier
National Guard
04.2011 - 04.2017
Diploma - General Studies
Mc Cook Senior High School
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