Matthew Allred
Hoffman Estates,Illinois
Summary
Professional with a strong background in executive support, skilled in managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adaptable to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Secretary
Illinois Department of Juvenile Justice
09.2016 - Current
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Served as a liaison between departments to facilitate effective communication throughout the facility.
- Used advanced software to prepare documents, reports, and presentations.
Youth Basketball Coach
Illinois Department of Juvenile Justice
08.2014 - Current
- Provided instruction to children and youth in fundamentals of basketball.
- Established a safe and supportive environment for players, fostering open communication between athletes, coaches, and parents.
- Boosted team spirit and motivation through effective communication and positive reinforcement techniques.
- Encouraged academic achievement among student-athletes by emphasizing the importance of balancing sports commitments with scholastic responsibilities.
- Promoted sportsmanship among players by modeling respectful behavior during games and practices.
- Acted as positive role model for team participants and in community.
LAN Administrator
Illinois Department of Juvenile Justice
08.2014 - Current
- Reduced downtime by promptly troubleshooting and resolving LAN issues.
- Evaluated new technologies for potential integration into existing infrastructure, recommending solutions that aligned with organizational goals and budget constraints.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Verified continuity of computer and telephone system services for users..
- Planned and implemented upgrades to system hardware and software.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
Records Office Supervisor - Temporarily Assigned
Illinois Department of Juvenile Justice
02.2015 - 03.2016
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
- Maintained strict compliance with federal, state, and industry-specific record retention requirements through thorough monitoring and reporting processes.
- Successfully managed large-scale records relocation projects, ensuring minimal disruption to business operations.
- Conducted regular audits of record keeping systems, identifying areas for improvement and ensuring data accuracy.
- Managed file archival and information retrievals.
- Transmitted documents, organized revisions and tracked changes.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Records Specialist
Illinois Department of Juvenile Justice
04.2014 - 09.2016
- Scanned paper records to transfer to digital filing systems.
- Maintained and updated records through dedicated digital database.
- Managed both physical and electronic files effectively, ensuring seamless integration between formats for ease of access across departments.
- Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
- Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
- Updated records with new information.
- Maintained accuracy of records by verifying accuracy of data in records.
Office Administrator
City of Oakbrook Terrace
05.2013 - 02.2014
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Host
Q's Restaurant and Pizzeria
01.2010 - 10.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Barista
Starbucks Coffee Company
08.2010 - 01.2012
- Performed several job duties and provided customer service
- Took orders and made coffee, tea, and other drinks to customer specifications
- Also operated cash registers and credit card machines
Sales Consultant
AT&T Mobile Tel
01.2009 - 05.2009
- Kept tabs on the store's prospective customers, increased traffic through activities, and worked through family and friends to increase the market awareness of cell phones, smartphones, and other wireless technology
Assistant Manager
R Solutions
08.2008 - 01.2009
- Responsible for the operational functions of the store
- Ensured customers service, while adhering to strict policies and procedures
- Assisted the Store Manager and District Manager in achieving store goals and trained for the role of Store Manager
Retail Wireless Consultant
U.S. Cellular
01.2006 - 01.2008
- Develop and attain customer experience and sales objectives for store
- Handle service inquiries from customers
- Provide efficient, courteous customer service and assist in all aspects of product offerings and services
Front Desk Manager
Advanced Healthcare Associates
01.2012 - 06.2012
- Performed several duties, including greeting and scheduling patients and visitors, bookkeeping, calling patients to remind them of appointments, handling billing, answering and routing calls, making transactions, and keeping paperwork organized
Marketing Manager
Advanced Healthcare Associates
06.2012 - 08.2012
- Responsible for developing, implementing and executing strategic marketing plans for the organization to attract potential customers and retain existing ones
Cashier/Financial Affairs
College of DuPage
12.2012 - 05.2013
- Responsible for assisting in the collections, cash receipt processes, inquiries, and cashiering functions of the College, for student and non-student accounts in the Cashiers Office
- - Serves as front-line person at the Cashier's Office window, responding professionally and courteously to all inquiries from constituents, i.e
- Students, parents, and staff, through personal, electronic, and telephone communications
- - Process daily payments received by the College for all accounts receivable invoices and miscellaneous billings, for student and non-student accounts
- - Reconcile daily cash receipts by verifying cash, checks, wire, and credit card payments against data entered in Ellucian Colleague System
- - Receive, review, and process petty cash requests in accordance with department and College policy and procedures
- - Responsible for collection and follow-up of all past due student accounts assigned prior to, during, or after graduation or withdrawal from the College
- - Acts as a liaison between Accounts Receivable and internal departmental customers to ensure accurate and efficient student billing, processing non-accounts receivable deposits, posting miscellaneous fines and fees (i.e
- Police citations, library fines, admission fees), completion of tuition rebill requests, and handling of student account restrictions
- - Responsible for communicating and monitoring student account balances and status of payment plan installments to students and ensuring the accurate and timely posting of student account payments, refunds, waivers, balance transfers, and adjustments
- - Accountable for the distribution of paper refund checks, including: student account refund checks, employee payroll checks, and employee reimbursement checks
- - Assists students with understanding of College payment policies, payment plans, the drop for non-payment process, IRS Form 1098-T, 529 Plans, and account balances
Education
Associates Degree - Computer and Information Systems, Information Technology
College of DuPage
Glen Ellyn, IL03.2018
Bachelor of Arts - Business Administration and Management
Aurora University
Aurora, IL12.2012
Associates Degree - General Studies
College of DuPage
Glen Ellyn, IL05.2007
No Degree - Business Management
College of DuPage
Glen Ellyn, IL03.2018
Skills
- Customer Service
- Sales
- Inventory
- Marketing
- Answer Phones
- LAN Administration
- IT Support
- Finance
- Management
- Administrative Support
- Training
- MOS Certification
- Time management expertise
- Document Preparation
- File Management
- Advanced multitasking
- Calendar Management
- Meeting Coordination
- Strong decision-making
- Travel Coordination
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Communication Skills Certification – Various Training Providers.
- Time Management Certification – Various Training Providers.
- CPR/AED Certification
- First Aid Certification
Timeline
Executive Secretary
Illinois Department of Juvenile Justice
09.2016 - Current
Records Office Supervisor - Temporarily Assigned
Illinois Department of Juvenile Justice
02.2015 - 03.2016
Youth Basketball Coach
Illinois Department of Juvenile Justice
08.2014 - Current
LAN Administrator
Illinois Department of Juvenile Justice
08.2014 - Current
Records Specialist
Illinois Department of Juvenile Justice
04.2014 - 09.2016
Office Administrator
City of Oakbrook Terrace
05.2013 - 02.2014
Cashier/Financial Affairs
College of DuPage
12.2012 - 05.2013
Marketing Manager
Advanced Healthcare Associates
06.2012 - 08.2012
Front Desk Manager
Advanced Healthcare Associates
01.2012 - 06.2012
Barista
Starbucks Coffee Company
08.2010 - 01.2012
Host
Q's Restaurant and Pizzeria
01.2010 - 10.2022
Sales Consultant
AT&T Mobile Tel
01.2009 - 05.2009
Assistant Manager
R Solutions
08.2008 - 01.2009
Retail Wireless Consultant
U.S. Cellular
01.2006 - 01.2008
Associates Degree - General Studies
College of DuPage
- Microsoft Office Specialist (MOS) - Microsoft.
- Communication Skills Certification – Various Training Providers.
- Time Management Certification – Various Training Providers.
- CPR/AED Certification
- First Aid Certification
Associates Degree - Computer and Information Systems, Information Technology
College of DuPage
Bachelor of Arts - Business Administration and Management
Aurora University
No Degree - Business Management
College of DuPage
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