Matthew Amore
Gahanna
Summary
Dynamic bartender with extensive experience in hospitality, recognized for enhancing customer satisfaction through exceptional service and high-quality cocktail preparation. Proven ability to manage inventory effectively and maintain a well-organized bar. Strong multitasking skills and reliability contributed to increased repeat customers and a welcoming atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Hyatt Regency Coconut Point
06.2016 - 02.2021
- Served high customer volumes during banquets, such as weddings and corporate events. Also within the lobby bar and fine dining restaurant.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/Server
Talis Park Golf Club
02.2021 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Bartender/Server
The Quarry Golf Club
09.2023 - 03.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
High School Diploma -
Estero High School
Estero, FL06-2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Alcohol awareness
- Beverage preparation
- Inventory
- Point of sale systems
- Safe serving practices
Certification
- TIPS Certified
- SafeStaff Certified
Timeline
Bartender/Server
The Quarry Golf Club
09.2023 - 03.2025
Bartender/Server
Talis Park Golf Club
02.2021 - 09.2023
Bartender
Hyatt Regency Coconut Point
06.2016 - 02.2021
High School Diploma -
Estero High School
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