Matthew Anderson
Dallas,TX
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Epiphany Dermatology
Forney, Texas
02.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance in performing minor surgical procedures, biopsies and post surgical wound care/suture removals.
- Answered phones, scheduled appointments and managed patient flow
- Organized patient charts before each day's clinic sessions
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Proficient with EMA and HIPAA
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Perform prior authorizations, biologic training, and patient education
- Management of lab and pathology call backs
CDL Route Delivery Driver/Salesman
Music Mountain Water
Winona, TX
01.2018 - 12.2021
- Loaded delivery truck with packages for route according to manifest.
- Maintained accurate records of deliveries and pickups.
- Verified contents of inventory against customer receipts.
- Ensured proper handling and secure transportation of goods.
- Followed safety guidelines while driving delivery vehicle.
- Operated forklift to load and unload pallets from truck bed.
- Collected payments on behalf of company when necessary.
- Provided excellent customer service by answering questions and resolving issues promptly.
- Identified potential safety hazards along the route and took corrective action as needed.
- Assisted customers with loading and unloading packages onto their vehicles as required.
- Resolved conflicts between customers, suppliers, vendors, and other drivers in a professional manner.
- Conducted daily pre-trip inspections to check fluid levels and tire pressure.
- Recorded hours worked accurately on log sheet prior to submitting paperwork.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
Pool Technician
Clear Water Pools
Lindale, TX
01.2016 - 01.2018
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Created merchandising plans based on customer buying habits and trends in the industry.
- Developed promotional strategies to increase sales of featured products.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Provided feedback from customers regarding product selection, display, and pricing.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Built product displays and placed appropriate signage for merchandise.
- Provided excellent customer service by responding promptly to customer inquiries.
- Delivered products to customers in a timely and safe manner.
- Maintained accurate records of deliveries, including invoices, payments and inventory.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Recorded deliveries and daily sales transactions.
Driver Merchandiser
GG Distributing
Palestine, Texas
06.2009 - 02.2016
- Developed and implemented sales strategies to increase brand presence in the marketplace.
- Maintained relationships with key personnel of major accounts to ensure product availability and visibility.
- Researched and identified new sales opportunities, markets, and products.
- Developed store-specific plans that increased overall sales performance by 20%.
- Monitored competitor activity to identify potential threats or opportunities in the marketplace.
- Prepared weekly and monthly reports summarizing store visits, competitive activities, account performance.
- Coordinated onsite promotions and events to drive traffic and encourage trial of new products.
- Communicated regularly with customers regarding changes in product lines, promotions.
- Developed strong working relationships with store managers and other key personnel.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Delivery Driver
FedEx:Ground
Lindale , Texas
11.2007 - 06.2009
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Delivered rush merchandise on tight schedules to meet customer targets.
Lead Quality Inspector
Baker Oil Tools
Kilgore, TX
02.2005 - 01.2007
- Conducted daily inspections of production lines and reported discrepancies to management.
- Monitored and evaluated product quality throughout the manufacturing process.
- Performed detailed inspections of incoming materials and components for defects.
- Provided technical guidance to other inspectors on inspection processes and techniques.
- Developed, implemented, and maintained quality assurance procedures in accordance with ISO standards.
- Documented non-conforming material and issued corrective action reports as needed.
- Coordinated with suppliers regarding quality control issues or concerns.
- Audited supplier performance against established requirements for compliance purposes.
- Participated in the development of new products by providing input on design for manufacturability criteria.
- Reviewed engineering drawings, blueprints, test plans, and other documentation for accuracy prior to production runs.
- Ensured that all finished products met applicable standards before being released into inventory or shipped out to customers.
- Evaluated existing processes for efficiency improvements while maintaining adherence to industry guidelines.
- Created detailed reports summarizing test results and communicated them effectively both internally and externally.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Recommended improvement measures to production process to meet quality control standards.
- Used specialized tools to take precise measurements of various aspects of samples.
- Documented nonconformities and recommended techniques for prompt resolution.
- Identified quality problems and recommended solutions.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Identified and troubleshot equipment problems.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Outlined remediation plans to standardize results to meet compliance regulations.
Sales Merchandiser
Ben E Keith Beverages
Tyler, Texas
08.2004 - 08.2005
- Developed and implemented sales strategies to increase brand presence in the marketplace.
- Maintained relationships with key personnel of major accounts to ensure product availability and visibility.
- Researched and identified new sales opportunities, markets, and products.
- Created customized presentations for clients demonstrating the value of company products.
- Coordinated onsite promotions and events to drive traffic and encourage trial of new products.
- Prepared weekly and monthly reports summarizing store visits, competitive activities, account performance.
- Printed labels and tags for for-sale merchandise.
- Conferred with production, sales and shipping personnel to expedite or trace shipments.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
Education
CCMA - Medical Assisting
National Healthcareer Association
Online05-2022
High School Diploma -
Palestine High School
Palestine, TX05-1998
Skills
- Patient Recruitment
- Patient Screening
- Treatment Regimens
- Diagnostic Procedures
- Pharmaceuticals Prescription
- Surgery
- Postoperative Care
- Patient Reception Management
- Patient Flow Management
- Proficient In Patient Scheduling
- Patient Check-In
- Patient Charting
- Medical Record Assessment
- EMASoftware
- Patient Referrals
- Patient Safety
- Patient Care And Confidentiality
- Insurance Verifications
- Treatment Setup
- Interpreting Pathology Results
- Intake And Discharge
- Provider Relations
Timeline
Medical Assistant
Epiphany Dermatology
02.2023 - Current
CDL Route Delivery Driver/Salesman
Music Mountain Water
01.2018 - 12.2021
Pool Technician
Clear Water Pools
01.2016 - 01.2018
Driver Merchandiser
GG Distributing
06.2009 - 02.2016
Delivery Driver
FedEx:Ground
11.2007 - 06.2009
Lead Quality Inspector
Baker Oil Tools
02.2005 - 01.2007
Sales Merchandiser
Ben E Keith Beverages
08.2004 - 08.2005
CCMA - Medical Assisting
National Healthcareer Association
High School Diploma -
Palestine High School