Matthew Anderson
Winter Park,FL
Summary
The epitome of a "people person", I am able to get along with anyone and everyone! I can be flexible in many situations whether it be very professional or more laid-back. I have mastered the art of customer service and always keep an upbeat and contagious positive attitude, with a smile of course; an asset to any employer.
Overview
18
18
years of professional experience
Work History
Bartender/Lead Key Holder
The General Public House
Winter Springs, FL
04.2021 - 11.2024
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Adhered to state regulations regarding serving alcohol responsibly.
- Cleansed glasses with sanitizing solution after each use.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
General Manager
Swiftys Arcade
Winter Springs, FL
03.2024 - 07.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Bartender
Bar Louie
Orlando, FL
03.2017 - 01.2021
- Provided drink suggestions to customers based on their preferences.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Tasting Room Attendant
Coopers Hawk
Orlando, FL
10.2015 - 03.2017
- Educated patrons on proper wine selection, storage and pairing with food items.
- Managed daily operations of the tasting room which included opening and closing procedures, scheduling staff shifts and assigning tasks.
- Worked closely with other team members to maintain a positive atmosphere in the tasting room.
- Performed basic maintenance tasks around the facility such as restocking paper towels and wiping down surfaces.
- Developed relationships with existing clientele while also engaging with potential new customers.
- Assisted in creating displays for bottles, glasses and other merchandise in order to attract more customers into the tasting room.
- Ensured compliance with all health department regulations related to alcohol consumption and safety guidelines.
- Answered customer inquiries regarding activities available at the winery such as live music events or private parties.
- Assisted with inventory management by tracking sales data.
- Explained various wines to customers and provided tastings of the products.
- Maintained cleanliness of tasting room, including stocking supplies and cleaning glasses.
- Operated cash register, processed payments and issued receipts for purchases.
Bartender Key Hold
Olive Garden
Orlando, FL
08.2010 - 10.2015
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Provided drink suggestions to customers based on their preferences.
- Adhered to state regulations regarding serving alcohol responsibly.
- Stocked ice bins and coolers as needed throughout shift.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Attended regular training sessions to stay updated on new products or trends.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Manager
McDonald's
Winslow, ME
07.2006 - 06.2010
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Some College (No Degree) - Business
Husson University
Bangor, MESkills
- Food Service
- Health codes compliance
- Suggestive Selling
- Basic accounting
- Payment Processing
- Beverage Preparation
- Food Running
- Menu Memorization
- Food Preparation
- Customer service expertise
- Excellent judgment
- Outstanding customer service
- Inventory
- Extensive beer knowledge
- Point of sale systems
- Creative Mixology
- Safe serving knowledge
- Wine and liquor expertise
- Extensive wine knowledge
- Salesmanship
- Cash Register Operation
- Customer Service
- Sales expertise
Timeline
General Manager
Swiftys Arcade
03.2024 - 07.2024
Bartender/Lead Key Holder
The General Public House
04.2021 - 11.2024
Bartender
Bar Louie
03.2017 - 01.2021
Tasting Room Attendant
Coopers Hawk
10.2015 - 03.2017
Bartender Key Hold
Olive Garden
08.2010 - 10.2015
Manager
McDonald's
07.2006 - 06.2010
Some College (No Degree) - Business
Husson University