Matthew Anderson
Nescopeck,PA
Summary
Insightful leader with over 20 years of experience leading teams to accomplish goals and fulfill customer needs. Proven track record of developing targeted operational plans, implementing improvements, and overseeing change management aspects resulting in future growth. Decisive and highly competent in establishing and achieving ambitious goals, quality standards, process improvements, and inventory accuracy.
Professional logistics leader with strong expertise in fleet management, route optimization, and driver training. Proven track record in enhancing operational efficiency through effective team collaboration and adaptable leadership. Known for reliability, effective communication, and solution-oriented approach in fast-paced environments. Skilled in regulatory compliance, safety standards, and performance analysis.
Overview
30
30
years of professional experience
Work History
Driver Manager
Met Express, (formerly Metropolitan Trucking)
02.2020 - Current
- Daily management of up to 60 regional, OTR, and E-OTR drivers
- Responsible for daily communication and advocating on behalf of the drivers to ensure they are efficiently using their time and receiving adequate home time while generating top line revenue for the company
- Led revenue for fiscal year 2021, 2022, 2023 and currently leading all DMs for 2024.
- Collect and enter all needed data using Microsoft Office programs not limited to but including Word, Excel, Teams, and Outlook.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
Store Manager
Lowe’s Companies, Inc
05.2016 - 09.2019
- Met budget targets by controlling expenses and reducing wasteful behaviors
- Assessed, optimized and elevated operations to target current and expected demands
- Developed and optimized store schedules to meet expected coverage demands and maintain peak service levels
- Hired, trained, and managed teams of up to 140 associates, including evaluating performance and enforcing disciplinary actions
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Collaborated with store leadership to maximize customer satisfaction, achieve company safety goals, streamline procedures, and improve bottom-line profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Lowe’s Companies, Inc
02.2011 - 05.2016
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales, safety, and productivity results
- Established, enforced, and updated policies keeping business agile and responsive to changing market conditions
- Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
- Minimized waste through expense tracking and effective cost control strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Operations Manager
Lowe’s Companies, Inc
07.2006 - 02.2011
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Assessed, optimized and elevated operations to target current and expected demands
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Evaluated financial statements and expense reports to monitor store performance and devise solutions for improvement and cost reduction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Administrative Manager
Lowe’s Companies, Inc
05.2002 - 07.2006
- Interviewed, onboarded, developed, and oversaw daily activities of 60 plus operational support and administrative personnel
- Delivered comprehensive training to employees to ensure and maintain safety and security compliance requirements storewide
- Managed and adjusted personnel scheduling for 60 plus staff, monitoring resource allocation to provide optimal coverage and service.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Shipping Team Member and LPD Auditor
Lowe’s Companies, Inc
09.2000 - 05.2002
- RDC 961
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
- Reviewed accuracy of documentation such as invoices and bills of lading
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment, including counterbalance forklifts, walkie riders, order pickers, and reach trucks
- Promoted longevity of warehouse equipment through routine inspection and maintenance, including cleaning, lubricating or recharging batteries of vehicles and auxiliary tools.
- Ensured safe handling of products, properly packing fragile items to prevent damage during transit.
- Assisted in warehouse organization, creating a more efficient workspace for the shipping team.
- Demonstrated flexibility in role responsibilities, often taking on additional tasks as needed during peak periods or staff shortages.
- Successfully balanced various shipping priorities, effectively managing time and resources to ensure all deadlines were consistently met.
Team Lead and 3rd Shift Supervisor
Brad Ragan Tire Co
04.1996 - 07.2000
- Performed wide range of tasks, including buffing, skiving and tire rimming
- Completed proper startup and shutdown procedures to protect equipment and personnel
- Organized tire components and operated molding press machine to assemble products
- Inspected equipment, scheduled repairs and arranged maintenance services
- Planned and laid out work to meet production and schedule requirements
- Managed quality control and maintained high level of customer satisfaction
- Supervised team of 10 on overnight shift to maximize output and keep up with customer demand
- Led safety and standards team to create this location’s first ISO 9000 standards so we could standardize processes and procedures
- This enabled the company to reduce associate safety risk and minimize waste due to inconsistent results.
Shipping Associate
Bradley Caldwell Inc
03.1995 - 04.1996
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment, including EZ-Go carts, counterbalance forklifts, and reach trucks
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas
- Reviewed accuracy of documentation such as invoices and bills of lading
- Operated forklifts, balers and other equipment safely and efficiently
- Collaborated with team members to coordinate efficient and accurate movements
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork
- Skills Microsoft Office - 10+ years
- Peoplesoft - 10+ years
- Workforce - 2 years
- Microsoft Teams - 5 years
Education
Store Manager Training Program - Business Management
Kenan Flagler Business School - UNC
Chapel Hill, NC03.2016
High school or equivalent - College Prep
Bloomsburg Christian School
Bloomsburg, PA06-1994
Skills
- Microsoft Office
- Workforce/Workday/Peoplesoft
- Safety Compliance Awareness
- Training Program Development
- Budget Management Experience
- Effective communication abilities
- Customer Service
- Strong leadership qualities
- Empathy and patience
- Vehicle maintenance knowledge
- Fleet Management Expertise
Personal Information
Gender: M
Timeline
Driver Manager
Met Express, (formerly Metropolitan Trucking)
02.2020 - Current
Store Manager
Lowe’s Companies, Inc
05.2016 - 09.2019
Assistant Store Manager
Lowe’s Companies, Inc
02.2011 - 05.2016
Operations Manager
Lowe’s Companies, Inc
07.2006 - 02.2011
Administrative Manager
Lowe’s Companies, Inc
05.2002 - 07.2006
Shipping Team Member and LPD Auditor
Lowe’s Companies, Inc
09.2000 - 05.2002
Team Lead and 3rd Shift Supervisor
Brad Ragan Tire Co
04.1996 - 07.2000
Shipping Associate
Bradley Caldwell Inc
03.1995 - 04.1996
Store Manager Training Program - Business Management
Kenan Flagler Business School - UNC
High school or equivalent - College Prep
Bloomsburg Christian School
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