Matthew Anhaiser
Greensboro,NC
Summary
Energetic and motivated Service Manager with thirty years of experience in multiple fixed operations rolls including master technician, team leader, shop forman, service advisor, and service management. Excellent communication, listening and diagnostic skills. Seeking a position within a dynamic environment where I can apply my skills.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
33
33
years of professional experience
Work History
Service Manager
Genesis of Winston Salem
12.2024 - 09.2025
- Oversaw daily operations ensuring exceptional customer service and satisfaction.
- Implemented process improvements enhancing workflow efficiency and team productivity.
- Led training programs for staff development and performance enhancement.
- Managed inventory levels utilizing dealership management systems for accuracy.
- Developed strategic plans to increase service department profitability and market presence.
- Fostered relationships with vendors, optimizing service parts procurement and logistics.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Manager
Genesis of Greensboro
08.2023 - 11.2024
- Worked with service director to continually make positive changes in the department and to work towards constant improvement
- Provided first-level assistance by answering questions, provide suggestions for improvement, and assist with difficult calls or problems
- Supervised a team of automotive technicians and handled human resource needs
- Increased service department gross dollars and decreased expenses resulting in increased profitability year over year.
- Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention.
- Maintained a 12 month rolling average of 10th in the nation for CSI amoungst all Genesis dealers
Service Advisor
Lexus of Durham
06.2022 - 08.2023
- Provided a complete and accurate written cost estimate for labor and parts. Established "promised time"
- Properly, and thoroughly write repair orders for the guests documenting all concerns
- Consistently exceeded monthly sales targets, contributing significantly to departmental revenue.
- Followed up with Customer on services provided; ensure they are satisfied with the work performed
Service Advisor
Pinehurst Toyota
12.2021 - 06.2022
- Provided a complete and accurate written cost estimate for labor and parts. Established "promised time"
- Properly, and thoroughly write repair orders for the guests documenting all concerns
- Consistently exceeded monthly sales targets, contributing significantly to departmental revenue.
- Followed up with Customer on services provided; ensure they are satisfied with the work performed
Service Lane Manager
Lexus of Roseville
03.2003 - 02.2021
- Worked as an ASE and Lexus master technician
- Efficient and accurate work in accordance with dealership’s and factory standards
- Road-test vehicles to ensure quality work
- Became a team leader in the shop while helping develop the concept of lateral support technician teams
- Moved to the drive as an advisor 11/06
- Performed all the duties of a service advisor while consistently outperforming my peers and being placed in a position to train and advise my team for the overall benifit of the dealership
Technician
Folsom Lake Toyota
09.2001 - 03.2003
- Efficiently and accurately perform quality repair work in accordance with dealership’s and factory standards
- Document work performed
- Provide exceptional automotive repair work for all our customers
Technician
Crown Lexus
08.1999 - 09.2001
- Worked as a certified Lexus technician while putting my spouse through school in Southern California
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
- Diagnoses and completes repairs to engines at the customer’s site
- Can resolve common technical problems
- Document work performed on repair order and document test procedures/results
Technician
Lexus of Sacramento
06.1998 - 08.1999
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
- Diagnoses and completes repairs to engines at the customer’s site
- Can resolve common technical problems
- Document work performed on repair order and document test procedures/results
Technician
Japan Auto Care
01.1993 - 06.1998
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
- Diagnoses and completes repairs to engines at the customer’s site
- Can resolve common technical problems
- Document work performed on repair order and document test procedures/results
Education
Automotive Technology -
Sierra College
01.1995
Skills
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
- Ability to problem solve and pay strong attention to detail
- Ability to maintain proper dress code and professional appearance in accordance with dealership policies
- Knowledge of basic car functions, characteristics, and operations in order to answer customer questions
- Strong verbal communication skills
- Excellent customer service and negotiation skills
- Extensive product knowledge or the ability to obtain product knowledge
- Customer service
- Employee training and development
- Conflict resolution
- New employee hiring
Timeline
Service Manager
Genesis of Winston Salem
12.2024 - 09.2025
Service Manager
Genesis of Greensboro
08.2023 - 11.2024
Service Advisor
Lexus of Durham
06.2022 - 08.2023
Service Advisor
Pinehurst Toyota
12.2021 - 06.2022
Service Lane Manager
Lexus of Roseville
03.2003 - 02.2021
Technician
Folsom Lake Toyota
09.2001 - 03.2003
Technician
Crown Lexus
08.1999 - 09.2001
Technician
Lexus of Sacramento
06.1998 - 08.1999
Technician
Japan Auto Care
01.1993 - 06.1998
Automotive Technology -
Sierra College
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